Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.Job Description
Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation.
Our Implementation Specialist works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our product, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.
About the Position
What will you get to do
Setup Openpath deployments either on-site ore remotely from the ground up based on customer requirements in the most effective and efficient manner.
Upskill Sales teams, Channel Partners, and end-users by providing thorough product training.
Conduct in-person and remote product demonstrations and lead technical discussions.
Develop and maintain strong relationships with customers and partners.
travel or remote into sites to provide support for Sales and System Integrators and lead, troubleshooting and training activities.
Collaborate with the Customer Success and Support teams in providing post-sales support to customers.
Closely support Sales teams in achieving sales targets and strategic goals.
Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.
Education / Experience
4-5 years of experience in the video surveillance or access control markets.
Strong knowledge in networking and system design.
Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.
Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, Verkada, HID, Phoenix and other industry players is a plus.
Experience deploying a VMS and cameras from the ground up.
Understanding of network and POE requirements for physical security.
Knowledge and recent experience with programming and APIs is preferred.
Ideally, the individual should have at least one network certification: Network +, Security +, or a related certification.
Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field is considered an asset.
Essential Skills
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.
Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.
Excellent verbal and written communication skills.
Excellent presentation skills.
Technical Proficiencies
Intimate knowledge and experience with Windows troubleshooting tools and techniques.
Excellent knowledge of networking principles and IP communication.
Experience with computer hardware configuration and troubleshooting.
Experience with network equipment configuration and troubleshooting.
Candidate expectations
Flexible working hours.
30% Travelling to be expected
Must have a current, valid drivers license
Must have a valid Passport and be able to travel between countries in North America
This position is a remote position. Due to travel requirements and schedule, it is preferred that candidates reside on the US East Coast or in the US Eastern Time Zone.
#LI-TW1
#LI-REMOTEBasic Requirements
Bachelor's Degree
4-5 years of experience in the video surveillance or access control markets.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.