Salary Range: $19.00 – $21.00 Hourly
JOB TITLE: Career Coach (Bilingual - English/Spanish)
DIVISION: Adult Services
DEPARTMENT: Center for Working Families (CWF) & ReBuild Detroit (RBD)
LOCATION: 9301 Michigan Avenue
REPORTS TO: Program Service Manager
FLSA STATUS: Non-Exempt/Hourly
CLASSIFICATION: Full-Time, Regular
APPROVED DATE: 10/17/2023
JOB SUMMARY: Responsible for career coaching activities and related supportive services assistance for eligible Center for Working Families and ReBuild Detroit. Assist apprenticeship readiness students in obtaining stable employment and advancing themselves toward economic self-sufficiency by providing comprehensive support services and job readiness.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Adheres to the Mission of SER Metro-Detroit.
- Develop a Career Plan (individual employment plan or individual strategy service) that identifies client interests, goals, needs, and placement strategy.
- Assesses client career and job readiness and recommends strategies to enhance their marketability, including referrals to training and/or workshops.
- Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to customer services and prepares a plan of action.
- Provides counseling, intervention, and comprehensive supportive services to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed.
- Assures that the implementation of service plans to meet customer needs is carried out effectively and according to policies and regulations.
- Maintains relationships and connects with employers and partners to generate job opportunities for the job-seeker base.
- A career coach has a current understanding of economic and employment trends and emerging career opportunities.
- Works closely with students to determine the type of jobs matching our job-seeker base's skills and qualifications.
- A career coach provides workshops on career readiness soft skills and advises candidates on how to prepare for interviews.
- Make ongoing follow-up calls and/or site visits (if applicable) with job seekers and employers to determine employment status and satisfaction with services delivered.
- Manages and updates the database of job development leads and case notes.
- Maintains program database, including data collection, input, and program reporting.
- Assists with workshops, special events, and programming (Money Smart Week, Show Me the Money Day)
- Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES: No
JOB QUALIFICATIONS:
- Graduation from an accredited four-year college or university with experience in social work, counseling, career planning, placement, or related field.
- Bilingual language skills in English/Spanish are required.
- Experience in WIOA and employment and training program operations preferred.
- Knowledge of community resources, case management principles, objectives, standards, methods, and program policies and procedures.
- Knowledge of or ability to learn and use Salesforce, LaunchPad, OSMIS, FileMaker, and other reporting systems.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams, and Access).
- Ability to make frequent visits to training providers’ sites.
- Ability to communicate verbally and in writing with customers, vendors, administration, and other employees.
- Must possess and have a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation to perform required fieldwork responsibilities.
- Able to work in a fast-paced and performance-based environment.
PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential functions of this position successfully. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee is frequently required to stand, walk, and sit for extended periods and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times moderately loud with little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.