JOB TITLE: Program Services Manager
DIVISION: Adult Services
DEPARTMENT: RBD/CWF
LOCATION: 9301 Michigan Avenue
REPORTS TO: Sr. Assistant Vice President - Adult Services & Regional Director
FLSA STATUS: Exempt/Salaried
CLASSIFICATION: Full-Time Regular
APPROVED DATE: 7/3/2023
JOB SUMMARY: Responsible for the day-to-day operations of program activities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assists in managing the day-to-day activities related to assigned programs. Trains and supervises subordinate staff.
- Assists with the evaluation of employee performance and handles employee relations issues.
- Provides technical support and advice in all matters related to customer assessment, eligibility, supportive services, and strategies that address the customer’s removal of barriers to employment.
- Assists in the development and implementation of the program goals, systems, policies, and procedures.
- Compiles program statistics and prepares related performance and progress reports for management.
- Assures that the implementation of service plans to meet customer needs are carried out efficiently, effectively, and according to policies and regulations.
- Works with representatives of the Department of Health and Human Services (DHHS), Friend of the Court, Department of Corrections, and/or other agencies to ensure that the needs of the participant are addressed.
- Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation. Reports to supervisor on program progress and matters of concern; implements corrective plans of action as determined necessary.
- Meets with staff on a regular basis to discuss program participant progress, concerns or other related issues.
- Identifies problem areas and service gaps and makes recommendations to management on policy and procedure changes.
- Uses personal computer to retrieve customer MIS activity reports. Develops reporting mechanisms to ensure that performance is accurately represented.
- Audits participant records and files to ensure compliance with corporate standards and funding source requirements.
- Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES: YES
JOB QUALIFICATIONS:
- Bachelor’s degree in business administration, employment, training or human services.
- Minimum of four years of management experience in employment, training or human services.
- Knowledge of federal, state and local regulations affecting program operations.
- Bilingual language skills in English/Spanish preferred.
- Supervisory skills necessary to effectively manage the daily operations and administration of assigned program.
- Interpersonal skills necessary to effectively communicate with all levels of staff, program participants, funding partners and community agencies.
- Attends public/community events as necessary to promote initiatives.
- Valid Michigan driver’s license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.
- Mental ability to handle pressures related to meeting deadlines, problem solving, coordinating multiple initiatives and fulfilling contract requirements.
- Evening and/or weekend work hours may be occasionally required.
PHYSICAL REQUIREMENTS: This is partially active role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to walk, sit, and frequently use hands and to talk or hear. Some sedentary work and filing may be required. This would require the ability to sit for extended period of time, lift files, open filing cabinets and bend or stand as necessary.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
