Company Description
Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at.Job Description
The Account Supervisor is responsible for reviewing all deliverables prior to client submission and share in accountability for all client deliverables. This role works in conjunction with the Account Director to fulfill client campaign planning, execution, management and analysis. This role interfaces with our clients on a daily basis and is responsible for building and maintaining a strong working relationship. This position is designed for someone with a minimum of 4 to 7 years of CRM work experience and is the key contributor for all client day to day issues and projects.
The Account Supervisor also works closely with the project management, strategy, data, analytics, and creative and email/print production teams to appropriately define the client's opportunity and deliver a set of solutions aimed at fulfilling brand objectives. Being able to multi-task, problem solve, identify new solutions and bring a 'can-do' attitude, and a proven ability to work in a collaborative environment is paramount.
Core Duties and Responsibilities:
Learns client's product and services
Effective problem-solving skills, specifically the ability to assess situations, evaluate options, make decisions, draw conclusions, and exercise judgment, are required
Demonstrates bigger picture understanding of client's marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives
Anticipates client questions and has thought out answers/solutions; handles client escalations
Always thinking about how we can better serve clients and grow their business
Owns area of expertise and can confidently answer client/team questions
Demonstrates thinking/communicating from the client's perspective as well as agency's
Develops presentations and other materials needed for client meetings in English
Performs day-to-day client contact
Coordinates deliverables for weekly status reports (projects, due dates, etc.)
Partners with Project Management to monitor and direct as necessary the day-to-day project flow.
Provides clear and timely direction to all other agency departments: team meetings, work order process with Project Managers
Develops and presents creative briefs to clients and internal teams; contributes to review of creative throughout creative development process
Communicates audience segments and messaging specific to these segments to the Data Operations team responsible for creating Business Rule Document (BRD), identifies potential data challenges from client and helps Data Operations team to identify solutions; reviews BRD prior to client presentation
Partners with Analytics team to identify business questions to be answered in analytic reports; reviews and provides input on reports prior to client presentation
Provides link matrix to Email Dev team and participates in email testing; reviews direct mail proofs prior to printing where necessary
Prioritizes & sets expectations on deliverables
Drives client communication and cross team coordination
Supports billing and financial reconciliation activities, including monthly revenue recognition and projection direct responsibilityQualifications
RequiresCRM and automotive and/or subscriptions services marketing experience.
Ability to work Eastern Standard Time office hours
Excel and MS Office proficiency required
Strong time-management and organizational skills
Strong client-service orientation and proven team player
Flexible to evolving responsibilities and last-minute changes
Ability to direct, review and translate post program analytics Additional Information
Compensation Range: $70,000- $117,500. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will... For full info follow application link.
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com. As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.