Fraud Prevention Senior Investigator
Accumulate information regarding initial stages of investigation including basic information relative to type of issue involved, identities of the parties involved, types of evidence which may be collected, and preparation of initial reports. Ability to function as a departmental representative in routine issues. Support Team Leader on a variety of other tasks.
Position Responsibilities
Cases/Risk Mitigation:
Research and investigate complex and high dollar amount alerts and cases of $25,000 or above concurrently, with little to no management supervision, while adhering to all department and regulatory standards.
Handle wide variety of cases and issues and make pay/deny decisions on cases with little to no assistance.
Ability to identify fraud schemes, rings, kiting, structuring, etc. and characteristics of red flags.
Take appropriate action steps to protect Comerica's assets and minimize losses using various internal systems i.e. shared database, Hogan, Check Vision, and COLD.
Conduct routine interviews of varying degrees of difficulty with little to no assistance.
Identify operational weaknesses contributing to losses and submit details and recommendations to manager.
Identify fraud trends in alerts/cases worked.
Documentation/Compliance:
Accurately and thoroughly document alert and case comments and all investigative steps in compliance with departmental procedures and standards.
Accurately document all case financial information.
Accurately identify Business Unit or Banking Center policy violations.
Maintain a thorough knowledge of regulatory requirements.
Collaboration/Professional Leadership:
Act as a liaison with various business units, customers, outside investigative agencies, and other financial institutions, to communicate fraud situations and recommend action steps.
Initiate contacts with business units to become familiar with respective roles in corporation and how it affects the investigative process.
Lead special projects and departmental initiatives as requested.
Assist with implementation and testing upgrades to internal systems.
Serve as back up to Team Lead or other team members when necessary.
Train new team members.
Coach and mentor other team members.
Review, evaluate, and recommend changes to current group responsibilities, policies, and/or procedures.
Work with law enforcement as necessary.
Testify on behalf of the bank in criminal and civil matters.
Suspicious Activity Reporting:
Write clear and concise narratives which support transactions observed using internal systems and information found on the Internet.
Accurately identify and submit timely Suspicious Activity Reports (SARs), and Management Notifications with minimal supervision.
Qualifications
Bachelor's Degree from an accredited university
3 years of relevant work experience
Comerica Great Lakes Campus
8:00am - 6:00pm Monday - Friday Rotating Shift
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
