Why Join Us?
The Advanced Technical Account Management (ATAM) engineer manages some of Check Point's largest customers about product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customer's business priorities. The relationship built between customer and the ATAM engineer is critical for an exceptional customer experience.
Key Responsibilities
Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
Become the main point of contact for technical services delivery
Take full ownership of your accounts by providing leadership and ensuring customer's best interest takes priority
Develop a deep understanding of customer's technical environment, primary pain points, and all business challenges
Advise customers by providing technical information, guidance, and support
Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
Identify service opportunities for the sales/account team
Proactively monitor customer's environment to prevent major issues and assist support teams on any active problems
Provide reports and proactive communication regularly to the customer, sales/account teams, and management
Manage multiple projects from different customers and manage your own schedule to meet Check Point's ATAM requirements
Qualifications
Check Point experience required
Strong ability to prioritize work in a very demanding and high-pace environment and consistently delivering results
Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
8+ years of experience with IP based networks, network design, and security products
Strong TCP/IP understanding and knowledge of Network Security is preferred
Experience with several different operating systems: including Linux and Unix- based
Extensive troubleshooting experience required
Experience with Check Point products preferred
Strong VSX and Provider-1 (MDS) experience preferred
Customer oriented and post-sales experience with direct face to face service
Experience with providing training is an advantage
Up to 50% travel
Must be eligible to work in the US without sponsorship from an employer now or in the future
EOE M/F/Veterans/Disabled
