Description
Job Responsibilities:
Monitors and manages the risk and receivables of an assigned accounts receivable portfolio.
Evaluate and recommend credit worthiness of new and existing customers.
Communicates directly via phone and e-mail with internal and external customers to research and resolve invoicing discrepancies and open items.
Recommend and document accounts for referral to third party collection agency.
Collaborate with billing, sales and operations teams to resolve billing and payment concerns.
Continuously problem-solve to get invoices paid working through a variety of resources and approaches.
Prepare and publish various accounts receivable reports including Accounts Receivable Aging, payment trending and bad debt.
Identifies past due and slow paying accounts and follows up with clients, sales team and Controller.
Resolves account inquiries from clients and internal customers.
Apply payments to accounts, as applicable.
Other duties as assigned.
Basic Qualifications:
Minimum of 2 years of experience in Accounts Receivable / Credit & Collections within a B2B environment
Intermediate knowledge of Microsoft Word and Excel required.
Experience making outbound collection phone calls to businesses.
Excellent verbal, written communication and interpersonal skills to resolve problems is a must.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships in a strong team environment.
Comfortable with analyzing data to develop effective solutions.
Experience using billing, accounts receivable and credit reporting systems in a high- volume environment.
Experience with Experian or D&B credit reporting to determine credit risk.
Large ERP, AR and billing module experience (ex - Oracle, PeopleSoft, SAP, JD Edwards) Naviga experience a plus.
Preferences:
Bachelor's degree in Accounting, Finance or Business Administration
Past experience resolving customer billing issues on a one-on-one basis through research, problem-solving and strong customer service for a multi-national organization.
Media or advertising agency background
This position is exempt under the Fair Labor Standards Act and is eligible for overtime pay.
Pay Transparency Disclosure:
The estimated salary range for this position is $50,000 to $55,000.
The final salary offering will take into accounta wide range of factors, including experience, accomplishments and location. The salary range provided should not be considered as a salary limit or cap. In addition to base salary, Crain also offers competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance.
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Environmental Demands
Where you work matters. The job posting will provide specific information on where and when your amazing work would be performed. Employee work location is determined by the needs of the specific team and may include on-site, hybrid or remote.
An "in-office" role would require the employee to come into the office most days with occasional flexibility to work remotely if tasks can be performed elsewhere and if the manager approves.
A "remote" role would allow an employee to work from a home office that is in one of the states Crain does business in. See list accompanying this job posting. We cannot employ a work from home employee unless they reside in one of these states.
A "hybrid" role would be a mix of in-office and remote work. There may be a specified schedule for coming into the office or it could be at the discretion of the employee with the manager's approval.
Many positions will also include work donein "the field." Depending on the role, this may include conducting in-person interviews, attending work-related events, meeting with sources or clients. Specifics will be noted in the job posting.Employees may be exposed to adverse environmental conditions, specifically during field work. Other typical job functions are performed under conditions such as those found in general office work.
Travel to cover news stories/events, meetings with clients, and to our geographically separated offices may be required. It is the nature of many positions to experience non-standard working hours and be on-call when needed for responding to email, meeting with clients, attending work-related events, story development or breaking news. Most employees perform work Monday through Friday, although early-morning, evening or weekend shifts may be required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of many Crain jobs.
Physical activities will include frequent in-person or virtual interactions.For most positions, it is essential to be able to remain at a desk/computer workstation for prolonged periods, perform computer-related tasks, and create/maintain documents within filing systems. Must have close visual acuity... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.
