It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)
You're a sales and service professional. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Membership Sales and Service Representative opportunities are all about!
A day-in-the-life of a Membership Sales and Service Representative:
Our Membership Sales and Service Representatives provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 60+ million members.
In this role, you will also have the opportunity to:
Provides world-class member-centric experience in a high-volume, fast-paced call center environment.
Sell new memberships and upgrades to increase base growth.
Consult members on club products and appropriately cross-sell/make referrals on products and services to maximize information and sales opportunities for the organization.
Receive and process Auto Travel calls as needed.
Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rates starting at $16.75 per hour plus incentives. Pay rate will be determined based on experience and may exceed the starting rate.
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
Bilingual Subsidy (Must be fluent in English and Spanish)
We are looking for candidates who have:
Education
High School Diploma or equivalent (GED)
Experience
Minimum of 6 months of customer service experience in a fast-paced computer-automated business environment.
Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge.
Soft sell skills.
Ability to multi-task
Ability to troubleshoot minor computer issues.
Ability to interpret contract and bid documents, in addition to contract negotiation skills
Home Office Requirements
A designated workspace free from interruptions and distractions
Workspace large enough for two monitors and a phone
100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem.
Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
Ability to plug in(4) outlets with power strips.
Personal cell phone during training with the ability to download company apps for network access.
Earbuds or phones are recommended.
Preferred Qualifications
1-2 years of customer service. Advanced computer skills. Prior sales experience.
Work Environment
This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
Interested in learning more? Apply Today!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
