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Claim Support Staff- The Auto Club Group
What you will do: (Primary Duties & Responsibilities)The Auto Club Group is seeking prospective Claim Support Staff who can provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context and the Claims department organization and workflow.
Day-to-day routine tasks include:
Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
Receive inbound and make outbound customer phone calls to resolve claims needs
Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
Work requires detailed compliance to specific instructions, with supervisory oversight
May be assigned tasks normally handled at a higher level as needed
Assign claims to claim handlers following prescribed business rules
Update claim systems with information related to assigned recovery tasks
Work EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
With our powerful brand and the mentoring, we offer, you will find your position as aClaim Support Staff can lead to a rewarding career at our growing organization.
How you will benefit:Claims Specialist will earn a competitive salary of $14.00 to $18.00 per hour with annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
We're looking for candidates who: (Preferred/Required Qualifications)Education:
High school education or equivalent OR one year of experience in processing, customer service, or business administration
Must have a valid State Driver's License
Working with P.C. software applications
Data processing techniques
Skills and Ability to:
Organize and prioritize multiple tasks
Communicate effectively (oral and written)
Use basic math skills
Use automated processing and computer systems
Maintain accurate files and records
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of