It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Position Description
Description:
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (Basic Job Description):
Travel Planners and Vacation Designers are responsible for selling travel to AAA Members and non-Members in a professional and service-oriented manner while supporting the ACG preferred partner program. Participants in this role answer incoming phone calls, respond to Internet inquiries and initiate outbound calls to sell air, car, hotel, cruise and tour travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit.
Total Compensation Overview
Auto Club Group Travel Planners earn a competitive base salary of $15.50 per hour to start along with performance-based incentives.
Average 1st and 2nd year earnings $45,000+
Average 3rd year earnings $57,000+
Full time, paid training
Training schedule will be Monday to Friday and include both morning (9:00AM EST - 5:30PM EST) and night shifts (11:30AM EST - 8:00PM EST)
Participation in travel industry incentive programs, product knowledge webinars, and training programs.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Additional benefits include, but not limited to:
401k Match
Medical
Dental
Vision
Paid Time Off after 90 days of employment
Paid Holidays
Preferred Qualifications:
Experience and Skills:
Prior travel industry experience including expertise in travel applications such as Galileo/Apollo or similar reservation systems
General travel industry knowledge and terminology
Shown ability to provide premium sales and service in a call center environment
Prior work from home experience
Required Qualifications:
Education:
High School Diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing The Auto Club Group products as appropriate
Experience and Skills:
Basic geography knowledge with ability to locate travel destinations worldwide including ability to read maps and use travel related tools (i.e. directional cues)
Strong written and verbal communication and listening skills
Must be organized with ability to manage time effectively
Previous experience in goal-oriented sales position
Ability to troubleshoot minor computer issues on own
Intermediate level or higher PC and internet knowledge especially concerning Microsoft Suite
Professional telephone etiquette skills
Personal travel experiences
Performing mathematical calculations accurately
Qualifications and Abilities:
Perform as part of a team and individual to the success of all
Ability to operate efficiently in a multi-channel (phone, email, and chat) environment while maintaining positive and professional enthusiasm and energy
Ability to multi-task in a fast-paced detailed oriented environment while maintaining accuracy in digital records
Detailed oriented with effective problem-solving skills
Ability to meet and exceed established performance goals
Work Environment:
Work from home environment meeting the following requirements.
Schedules include mornings and evenings and operate on weekends and holidays.
Schedules will be based on business needs, and usually rotate a set schedule every two weeks. Multiple close shifts in a week are required (11:30AM - 8:00PM EST). Saturdays are on a rotation, and you are anticipated to work multiple Saturdays a month. Day off during during the week when you work Saturday.
All schedule requirements are subject to change based on business needs. During training you will be expected to work Monday thru Friday and an eight-hour shift between 9:00AM - 8:00PM EST.
Home Office Requirements include:
A designated quiet workspace free from interruptions and distractions
Workspace large enough for 2 monitors, pc, and phone
100mb per second high-speed Internet with ability to connect a computer and phone line directly into a modem
Two Ethernet cords long enough to reach from modem/router to designated home office workspace
Personal smart device with ability to download company apps for network access
Personal laptop or computer for initial orientations and training until arrival of ACG equipment (Chrome book or tablets will not provide system requirements needed)
Important Note:The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
