Job Details
Job Location
Kalamazoo, MI
Position Type
Full-Time Travel Percentage
Up to 25%
Job Shift
Weekdays and Saturdays
Job Category
Other
Description
Employment Type:Full-Time, Hybrid#LI-HYBRID
What you should know about the role
The Assistant Manager of Collections will be responsible for assisting the Manager of Collections in the overall management of the Collections Department, may step in for Manager in their absence. This Individual supports efforts to meet established department goals and minimize operational losses. The Assistant Manager is responsible for exceptional member service to every member, every time by ensuring employees consistently deliver extraordinary service to both internal and external members. This individual will assist in the planning, organizing and directing activities of the Collections department. The position will also assists in decisions regarding action on delinquent loans/accounts, including workout loans and extensions. This position will coordinate paralegal efforts of delinquent accounts with the company's legal counsel. This position is also responsible for assisting in representing the company in small claims, municipal and bankruptcy courts, assisting with risk analysis and mitigation and identifying risk management issues and trends and provides reporting to management.
What you should know about Advia
Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.
Major Duties and Responsibilities
Get creative to find extraordinary ways to support internal and external members.
Be mentally simulated and provided with the opportunity to use problem solving skills.
Be a part of a collaborativeteam.
Assists with setting staff goals, monitors progress, and directs the work-flowof the department to assure standards are met. Assists Collections manager with performance evaluations and annual review of performance expectations for the Collections team.
Pro-activelyanalyzes monthly losses, identifying and projecting subsequent month's losses and delinquency ratios and numbers.
Assists in evaluating and providing timely responses to member inquiries for loss mitigation relief, including payment modifications.
Recommends strategies to address negative trends and isolation of impacting factors and/or risk factors which have been identified.
Analyzes Risk Management trends and communicates results to management.
Assists with facilitating monthly charge-off review and discuss charge off and loss trends with management.
Prepares and maintains required records and reports regarding loss mitigation loan servicing activities to remain in compliance with SOX regulations and internal controls.
Oversees the appropriate documentation for bankruptcy accounts. Oversees Small Claims Court documentation with the court. Prepares the required documentation for assignment to collection agencies or attorney. Attends court hearings for various legal/bankrupt files. Oversee the preparation of delinquent accounts for charge off requests.
Oversees and completes all projects as assigned. Keeps management apprised of all critical issues.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Qualifications
Experience
Three years to five years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse... For full info follow application link.
Advia is an Equal Opportunity Lender
