Do you have an excellent eye for detail? Can you communicate clearly, promptly and concisely with members, and help expand their relationship with the Credit Union by offering helpful products and services? Do you want to make a difference in member’s lives by helping meet their financing goals? If so, then the Mortgage Underwriter position might be for you!
At MFCU, we encourage a better tomorrow by being caring, trustworthy and enthusiastic. We will empower you to be the best version of yourself while helping you maintain a positive work/life balance.
MORTGAGE LOAN UNDERWRITER
Non-Exempt
Reports to: Real Estate Lending Manager
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
- Trustworthy
- We deliver excellence through knowledge.
- We can be depended upon to do the right thing.
- We believe in exceeding expectations.
- Caring
- We are committed to encouragement and the power of positivity.
- We respect all people, without judgment.
- We give the best of ourselves when we join together.
- Enthusiastic
- We are hardworking, passionate people.
- We encourage maximizing happiness and fun.
- We thrive by finding new ways to help.
Essential Duties
- Underwrite all Members First Credit Union mortgage products to applicable guidelines to ensure compliance with Fannie Mae/MFCU policies.
- Ensure all documentation required for loan product is valid and obtained prior to issuing final approval on a loan/funding.
- Review all necessary calculations and programs to ensure they qualify for programs selected.
- Review all loan files for potential fraudulent activity or any other potential red flags.
- Develop and maintain an effective level of product knowledge.
- Maintain continuing education on Federal and State Regulations and stay in compliance in all situations.
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Deliver on the Credit Union’ Service Promises in every service situation.
- Provide prompt, professional, helpful, knowledgeable and courteous member service.
- Answer questions effectively and provide information as requested.
- Answer member calls to the mortgage department ring group.
- Complete daily mortgage lending related tasks as directed.
- Process mail as required.
- Process Neighborhood Mortgage Solutions and Member First Credit Union Mortgage Payments.
- Process loan paperwork once a loan officer has made the initial loan approval to ensure compliance with guidelines/procedures of the Credit Union.
- Tell new members and potential members about our MFCU products and services and how the member will benefit from these products & services.
- Create opportunities for expanded member relationships by determining member needs for additional products and services.
- Verify that property taxes and homeowner’s insurance are paid/up to date for all mortgage loan accounts/applications.
- To perform certain specialized clerical functions as required.
- Be a visible presence in the local community. Promote the credit union and gain leads through participation in business, community, chamber, and charitable organization activities as assigned.
- Other duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Strive to exceed credit union, department, and personal goals.
- Excellent written and verbal communication skills.
- A thorough understanding of all of the mortgage products and services of the credit union.
- Extensive knowledge of the Credit Union’s products, services, policies and procedures.
- Must have a good knowledge of State and Federal laws governing the Mortgage lending process.
- Ability to work as a team and individually to accomplish tasks of the mortgage department.
- Good organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.
- Ability to work overtime, attend meetings, seminars and travel.
- Must have flexibility to deal with changing work hours and locations as needed.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift up to 25 pounds.
- Able to sit or stand for 2-4 hours at a time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
- Wipe down teller windows and desk surfaces after every Member and Team Member interaction. If limited or no Member interactions, this practice is to be completed a minimum of twice a day.
- Wipe down door handles, drive thru canisters, desks, telephones, areas that are often touched by members or team members coming in frequently.
- Sanitize shared spaces such as break rooms, whiteboards, and meeting tables after every use.
- Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.
Education and Experience
- Minimum high school graduate or equivalent.
- Associates degree preferred.
- Minimum of 3 years’ experience in the mortgage industry or related fields, preferably 2 years’ mortgage underwriting experience.
- Must have a working knowledge of loan processing and credit analysis and Fannie Mae underwriting guidelines and regulations.
- Skills in Microsoft Word, Excel, and Outlook
