Job Details

Do you thrive in helping members with their home buying journey? Members First Credit Union is looking for an experienced mortgage lender to join our team at our Wackerly Branch in Midland to help build relationships with our members and in our communities.

We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic. Come join our community!

MORTGAGE LOAN OFFICER I

Non-Exempt

Reports to:   Real Estate Lending Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• Have and maintain an NMLS Number.
• To educate members of the different types of mortgage loans available at Members First Credit Union.
• To have and maintain up-to-date product knowledge and complete continuing education as necessary to industry requirements.
• Assist other MLO's with member borrower preparations for interview to submit fully complete loan application
• Assists or performs Interview, receive and submit fully completed loan application(s) to the processing team while maintaining compliance with Federal, State and Credit Union Lending Policies, Regulations and Guidelines.
• Can perform or Assist with delivery of Initial Disclosure Packages, Closing Disclosures to member borrowers for all staff originating MLOs.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner, answering questions effectively and provide information as requested.
• Submit for approval loan requests for members who meet loan qualifications, or refer applications to the Lending Leader, VP Lending, President/CEO or the Board of Directors as per the loan policy.
• Submit all loans for denial of the loan application and prepare an HMDA maintenance / reason for denial for adverse action letter as required by law for loan requests that do not fall within current lending guidelines
• Required to travel to MFCU branch locations when requested & necessary to perform loan interview functions
• Must meet & maintain all necessary loan origination production standards as established by management for Annual Mortgage Production Goals
• Must participate regularly and represent MFCU @ area realtor /builder/ referral partner 3rd party events . (i.e. Board of Realtors, Chamber Of Commerce, Kiwanas, Realtor CE workshops etc. ) to perform business development & foster relationship opportunities

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

• Deliver on the Credit Union’ Service Promises in every service situation.
• Provide prompt, professional, helpful, knowledgeable and courteous member service while maintaining a courteous, friendly atmosphere for members and co-worker.
• Report any violation or error to Credit Union Leadership.
• Increase loan volume by cross selling additional loan products using information obtained from the member credit report.
• Be a visible presence in the local community and promote the credit union and gain leads through participation in business, community, chamber, and charitable organization activities as assigned.
• Maintain a dependable record of attendance and timeliness.
• Access credit-reporting system and review report and compare against the loan application.
• Calculate debt ratios on applicants.
• Create opportunities for expanded member relationships by determining member needs for additional products and services.
• Prepare all documents pertaining to the loan and review for errors and/or omissions.
• Secure all documents and signatures to perfect any liens or notes and security agreements.
• Obtain proof of income from the member(s) when there is no current substantiation of income in file
• Obtain proof of insurance on collateral, when applicable.
• Hybrid job role work position - with minimum 3 days  - in branch office with advance  weekly provided  calendar
• Other duties as assigned
• Sales
• Successfully demonstrate effective selling skills and behaviors.
• Meet minimum referral and sales requirements @ 50% level or greater of the required minimum production and/or Annual Production Goal Standard. .
• Maintain Sales Records
• Required to participate & perform all training tasks related to Sales & Loan Origination Development Coaching when they are routinely assigned and made available.

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Strive to exceed credit union, department, and personal goals.
• Excellent written and verbal communication skills.
• A thorough understanding of all of the mortgage products and services of the credit union.
• Extensive knowledge of the Credit Union’s products, services, policies and procedures.
• Must have a good knowledge of State and Federal laws governing the Mortgage lending process.
• Ability to work as a team and individually to accomplish tasks of the mortgage department.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.  Work may involve motivating or influencing others.  Outside contacts become very important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Good organizational skills, attention to details with solid time management skills and well-developed abilities to multi-task.
• Ability to work overtime, attend meetings, seminars and travel.
• Must have flexibility to deal with changing work hours and locations as needed.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion