At SpartanNash, we deliver "what our guests want, when they want it – fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That’s why SpartanNash is a cut above the rest.
This position is located in Petoskey.
Responsible for leading all associates in the efficient and profitable operation of the coffee shop. Responsible for managing day-to-day operations, maintaining high standards of quality and ensuring a positive environment which provides consistent fast, efficient and friendly service for customers. Achieves sales and profit goals established for the department.
High School Diploma (Required)
or equivalent (GED).
Two years restaurant/food service experience required with at least one year in a lead or supervisory role.
Food Safety Certification (ServSafe) completed within 3 months required.
Responsibilities and Essential Duties
Ensures and is accountable for profitability of the department by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies and expenses.
Oversees all cash management functions. Able to perform all POS duties, preparation of food and beverages according to standard procedures, including opening and closing procedures.
Maintains proper loss prevention standards, reviewing cash handling procedures and managing inventory.
Maintains a clean, well-merchandised store.
Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.
Ensure positive guest experience in all areas; respond to complaints and encourage customer feedback.
Responsible for department management including staffing, training, scheduling, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Self-discipline, initiative, leadership ability and outgoing attitude. Ability to motivate associates to work as a team to ensure that food and service meet appropriate standards. Ability to multi-task and problem solve. Good communication skills for dealing with a diverse staff. Ability to meet gross margin and profitability. Vendor negotiation skills. Excellent oral and written communication skills. Ability to interact with a variety of customers and respond effectively to their needs. Ability to interpret and adhere to sanitation and food safety standards.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently. The associate is frequently required to stand. While performing the duties of this position, the associate is subject to typical retail store environment (varied temperatures) and is rarely exposed to outside weather conditions. The associate will be exposed to refrigerated/freezer coolers on a frequent basis. The noise level in the work environment varies. Must work with hot, cold and hazardous equipment as well as operate phones, computers, fax machines, copiers and other office equipment.
General Retail Equipment (i.e., cash register, telephone, copy/facsimile machine, computer, etc.)
General Restaurant Equipment
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/ orientation/gender identity.