Position requires a bachelor’s degree in computer science, information technology, engineering, business administration, or a related field and five years of Salesforce System Administrator experience in Service Cloud and/or Sales Cloud. The five years of Salesforce System Administrator experience must include: three years of Salesforce System Administrator experience in configuring Approval Processes, Flow Builder, Process Builder, and building Reports and Dashboards; one year of Salesforce System Administrator experience supporting a Lightning environment, including experience building Lightning Apps and Page Layouts, and experience with Email-to-case Salesforce functionality; one year Salesforce System Administrator experience related to the insurance and/or healthcare industry; one year Salesforce System Administrator experience working with HIPAA data compliance; one year team leadership experience and ability to work independently. Salesforce System Administrator experience may be gained concurrently.
Position also requires the following skills:
Salesforce System Administrator Certification is required.
Salesforce Advanced System Administrator Certification is preferred but not required. Salesforce Administrator experience supporting a Salesforce Community is preferred but not required.
Verbal and written communication skills;
Interpersonal and organizational skills;
Ability to manage multiple projects with competing deadlines;
Ability to resolve complex problems using independent judgment.
Experience supporting a systems lifecycle model to identify, analyze, develop and implement software solution.
Telecommuting permitted; job may be performed from anywhere in the United States.
Position may require working outside of regular business hours in order to support system maintenance.
No travel requirements.
The worksite for this position is, Delta Dental Plan of Michigan, Inc., 4100 Okemos Road, Okemos, Michigan 48864. Applicants must apply online at www.deltadentalmi.com. No calls.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.