COMPANY
Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
LOCATION
The Distribution Project Leader III position is can be based in any of the following Michigan Locations: West Branch, Alma, Clare. The successful candidate must be able to meet on-site within the service area for projects and site visits as required by customer/business need. This position is eligible for a hybrid work model.
DEPARTMENT SUMMARY
The Customer Energy Management (CEM) department within Gas Engineering & Supply at Consumers Energy provides direct support of customer-initiated new business energy requests, relocating, and upgrading of existing gas and electric facilities, large complex developments and subdivisions, new commercial and industrial buildings and structures. As such, CEM team members are expected to meet with contractors, developers, as well as, small commercial and industrial customers and are company representatives/advocates for the customers within a geographic area for the construction, maintenance, and relocation of distribution facilities.
JOB DESCRIPTION/RESPONSIBLITIES
The Distribution Project Team Leader is a critical leader in the CEM Organization. Those in this position use a combination of first line leadership for non-exempt employees, customer communication & advocacy, and technical design skilling to lead. The Distribution Project Team Leader leads a team of Project Coordinators, who are responsible for coordinating customer-requested gas and electric distribution projects ensuring customer deliverables are met. Organizational span of control is generally 5-12 non-exempt employees.
The Distribution Project Team Leader must have a passion for pursuing the customer's outcome and be centered on providing customer service. They lead a professional team in a fast-paced, customer-driven environment, and partner with other departments to achieve our customer's expectations. This position requires strong change leadership skills and a dedication to the CE Way.
In addition to standard leadership responsibilities, the CEM Distribution Project Team Leader is expected to assume a leadership role during storm or other unexpected operating situations. During storm, they will manage and direct employees from other departments. Requires demonstrated knowledge of safe work practices and procedures; the aptitude to learn, coach and mentor the EAM Dashboard, electric & gas distribution standards and communication best practices.
Key responsibilities include:
Provide first line supervision for employees across multiple headquarters. Direct and monitor the work performance of others while developing your employees, customer, technical and teamwork capabilities.
Facilitate collaborative relationships with a virtual team and with related teams that also contribute to the overall new business work process.
Coordinate Customer-initiated projects, and use regular reporting on project status and metrics, progression, and productivity.
Provide planning, direction, regulatory compliance, and oversight to assure completion of customer-initiated work requests in a safe and cost-effective manner.
Complete work order and financial reviews for gas and electric engineered service designs.
Lead initiatives for departmental process/technical improvements
Resolve escalated customer issues
Interface with multiple support departments; customers; contractors; and other utilities in addition to providing the leadership and direction to employees when process issues in these interfaces occur that can influence customer outcomes.
Manage Work Order Process adherence and improvement, balancing workload/resources to level workload across employees and to keep work flowing. Each team leader also participates in statewide workload sharing.
Report and manage CEM metrics to identify risks.
Leading and educating the team on the use of the CE Way business management process.
Collaborate with leadership in other Company organizations to manage progress and completion milestones for customer-initiated projects, identify efficiencies, lead change initiatives & waste elimination efforts to resolve problems
Investigate and complete necessary incident reports and accident reports, creating and supporting the primary importance of safe work practices throughout your team.
Maintain records, prepare, and submit required reports for appropriate agencies, including responses to various types of formal customer complaints.
Conduct regular Daily Operating Reviews (DORs), Weekly Operating Reviews (WORs), staff and safety meetings
Provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage,... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.