Associate General Manager
Michigan
11-15 Years
USA
SR Number
HCLI/HCLI/2021/1602457
Job Description (Posting).
* Be the escalation focal point into HCL for process related items (Process not being followed, process not defined, process is incorrect, etc.) from the operations team, the project team and the business partners* Should have good exposure in datacenter technologies and Knowledge on Servers /Networks is mandatory * Previous experience in managing DC enironments is mandatory * To interface with Business partners on service * Be the escalation focal point into HCL for process related items (Process not being followed, process not defined, process is incorrect, etc.) from the operations team, the project team and the business partners* Should have good exposure in datacenter technologies and Knowledge on Servers /Networks is mandatory * Previous experience in managing DC enironments is mandatory * To interface with Business partners on service delivery escalations and delivery reviews as requested by the Shire tower leads and Business partners.* Attend the daily / weekly operations call (as appropriate) to listen to dialogs surrounding operations issues, to provide insight to assigned escalations, to receive additional escalations or to proactively take escalation actions before they are escalated* Attend the daily / weekly change call to listen to dialogs surrounding change issues, to provide insight to assigned escalations and to receive additional escalations or to proactively take escalation actions before they are escalated * Attend the regular project review calls to listen to dialogs surrounding project issues, to provide insight to assigned escalations * Be the escalation focal point into HCL for process related items (Process not being followed, process not defined, process is incorrect, etc.) from the operations team, the project team and the business partners* Should have good exposure in datacenter technologies and Knowledge on Servers /Networks is mandatory * Previous experience in managing DC enironments is mandatory * To interface with Business partners on service delivery escalations and delivery reviews as requested by the Shire tower leads and Business partners.* Attend the daily / weekly operations call (as appropriate) to listen to dialogs surrounding operations issues, to provide insight to assigned escalations, to receive additional escalations or to proactively take escalation actions before they are escalated* Attend the daily / weekly change call to listen to dialogs surrounding change issues, to provide insight to assigned escalations and to receive additional escalations or to proactively take escalation actions before they are escalated * Attend the regular project review calls to listen to dialogs surrounding project issues, to provide insight to assigned escalations * Be the escalation focal point into HCL for process related items (Process not being followed, process not defined, process is incorrect, etc.) from the operations team, the project team and the business partners* Should have good exposure in datacenter technologies and Knowledge on Servers /Networks is mandatory * Previous experience in managing DC enironments is mandatory * To interface with Business partners on service delivery escalations and delivery reviews as requested by the Shire tower leads and Business partners.* Attend the daily / weekly operations call (as appropriate) to listen to dialogs surrounding operations issues, to provide insight to assigned escalations, to receive additional escalations or to proactively take escalation actions before they are escalated* Attend the daily / weekly change call to listen to dialogs surrounding change issues, to provide insight to assigned escalations and to receive additional escalations or t
Qualification
B Tech
No. of Positions
1
Skill (Primary)
PMO-Program Management-Program Management
Employee Group
Business Line FT
City
Oakland County
Entity
INFRA
Auto req ID
926677BR
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status