Job Type: Full-Time
FLSA Status: Non-Exempt
Travel: Limited-to-no travel required
Who We Are
For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and
compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health
Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active
partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical
care, dental care, behavioral health care, and health support services across three locations in West Michigan,
with rapidly growing plans to expand to new locations and services to meet the needs of the community.
If you believe that health care is a basic human right and desire to be part of a team committed to helping,
healing, and serving all people, Catherine’s is excited to announce to the following opportunity.
The Opportunity
Catherine’s is actively seeking a Medical Assistant who will be an integral support to providers in the delivery
of compassionate and high-quality services to patients. At Catherine’s, service means more than just
administering health care: it is a core value that includes community outreach, patient advocacy, and a
commitment to helping patients improve their health, stay healthy, and manage chronic conditions. We are
excited to add a Medical Assistant to work with our exceptional integrated care team in one of our existing or
new health care facilities providing excellent primary care.
Job Summary
Catherine’s Heath Center seeks individuals who wish to make an impact on the health and well-being of the
members of their communities. All Medical Assistants work as part of a team that includes additional medical
professionals, volunteers and students, assisting with clinical procedures and performing clerical functions to
achieve optimal clinical and resource outcomes. This position is crucial to upholding Catherine’s values of
social justice, service, dignity, and stewardship: in working directly with patients, coordinating with providers,
and recognizing the value of every patient, Catherine’s Medical Assistants make a difference in their
communities.
Primary Location: Multiple locations in Grand Rapids area – inquire for details
Position Supervisor : Clinical Coordinator
Pay: From $17/hour
Description of Duties/Responsibilities
? Comply with appropriate regulations including HIPAA, CLIA and OSHA
? Follow established clinical protocols as applicable
? Consult with providers and other team members to ensure quality patient care
? Perform telephone triage as directed, based on clinical knowledge
? Appropriately document patient interactions
? Perform daily patient flow functions, including venipuncture
? Assist with and/or perform clinical procedures
Job Description Page | 2 Dental Biller & Coder
? Facilitate appropriate referrals for patients
? Prepare charts for visits, file patient information, and assist with medical records duties
? Retrieve and distribute results to health care providers, laboratories, and medical records as directed,
and give abnormal results to provider
? Sterilize and clean equipment based on established clinic protocols
? Work effectively with professional and paraprofessional staff
? Serve as an information resource for patients, staff, volunteers, students and providers
? Provide training, supervision and direction to medical assistants, practice staff and volunteers as
needed
? Assist patients in application for various assistance programs for medications and specialty referrals
? Assist with working referral and quality reports in conjunction with care team
? Implement provider orders (immunizations, testing, obtaining lab specimens, documenting results,
etc.
? Attend staff meetings, trainings, and clinic community activities as required
? Maintain credentialing as required
? Perform other related duties as assigned
Minimum Position Qualifications
? Completion of a Medical Assistant training/certificate program and current certification as CMA or
RMA
? At least three (3) years of experience as a Medical Assistant, LPN or in additional areas of patient
health care in a clinical setting (primary care preferred)
? Bilingual preferred
? Demonstrated proficiency in phlebotomy, administering vaccines, performing EKG's and basic
CLIA-waved lab tests, and assisting with procedures
? Comfortable using an electronic health record (such as Athena or EPIC) and basic medical office
equipment
Skills, Knowledge, and Experience Requirements
? Commitment to Catherine’s mission of providing access to high quality, affordable, and
compassionate healthcare
? Ability to demonstrate competency with a standard desktop and Windows-based computer system,
including a basic understanding of e-mail, internet, and computer navigation. Ability to use other
software as required to perform the essential functions of the job
? Proficient in use of Electronic Medical Records system (preferably Athena)
? Ability to work independently with minimal supervision
? Ability to function effectively and calmly in an unpredictable and often stressful environment
? Ability to manage multiple requests and projects simultaneously
? Ability to work collaboratively in a team-oriented environment
? Ability to handle patient and organizational information in a confidential manner
? Ability to demonstrate competency with a standard desktop and Windows-based computer system,
including a basic understanding of e-mail, internet and computer navigation.
? Ability to use other software as required to perform the essential functions of the job
? Effective verbal, written and interpersonal communication skills with the ability to comfortably
interact with diverse populations
? Ability to interpret, adapt and apply guidelines and procedures
? Knowledge of common safety hazards and precautions in a medical practice setting.
Job Description Page | 3 Dental Biller & Coder
? Must have thorough education or training in the basics of medical terminology.
? Uphold Catherine’s values of social justice, service, dignity, and stewardship
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well.
We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team
members.
We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored
retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.
Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment
opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or
local laws.
