Summary:
A MFB Security Officer, working individually and as part of a team, guards, patrols (on foot or in a vehicle), monitors premises, facilities and other areas to prevent theft, violence, and infractions of rules. Secures facility and protects facility in case of fires, natural disasters, or other hazardous events.
While working at the Control Desk, the security officer will relay all incoming, outgoing and inter-departmental telephone calls appropriately and as quickly as possible. Receives vendors, guests and staff, ascertains their needs, and directs them accordingly. Can handle all emergency situations with confidence and controlled emotions.
A MFB Security Officer can make sound decisions while using technical, physical and customer service skills to ensure a safe and peaceful environment for patients, visitors and staff. A MFB Security Officer provides exceptional customer service to everyone in the facility by exuding warmth, genuine care, and taking pride and joy in this role.
Essential Job Responsibilities:
Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly and professional demeanor with all guest, client, staff members and coworkers to create favorable impressions
Ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of the Department
Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions. Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages
Display age appropriate security interactions when dealing with members, patients, visitors and staff
Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations
Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others.
Monitors and maintains closed circuit TV/video surveillance and two way radio systems and other life safety systems
Respond to burglary, fire and other alarms and take appropriate action
Coordinate safety and security procedures during emergencies
Clear and reset alarm systems
Control traffic flow within areas and enforce parking regulations as needed at the Mary Free Bed Rehabilitation Hospital campus and other facilities.
Create safety awareness among guests and staff.
Conduct preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct
Answers alarms and investigates disturbances
Patrols premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Inspects assigned areas for fire or environmental hazards
Relays incoming, outgoing, and inter-departmental calls, takes and relays messages, and responds to telephone queries with a smile and in a warm, efficient way in order to facilitate public and hospital business.
Responds quickly and accurately to emergency alarms including fires, codes, and tornados (or other disasters); receives initial reports, alerts outside agencies for their response, pages instructions to all hospital staff, and stands-by to provide further communications so that appropriate emergency responses may begin.
Directs all public, patients, and outside visitors. Projects an informed and caring image at all times in order to effectively serve MFB guests and staff.
Makes appropriate overhead pages on a timely basis and with clear enunciation to communicate messages to people outside of telephone access.
May monitor and control as necessary the flow of visitors to patients so that patients do not receive inappropriate visitors.
Transports patients, visitors or other guests to different areas of the MFB campus by wheelchair or escorting them as needed
Protects all hospital guest and staff's confidentiality according to HIPPA requirements
Maintains a clean, neat work environment including the security vehicle and all surrounding areas within the security office.
Creates and maintains an atmosphere of warmth, personal interest and positive emphasis
Maintains positive appearance and professional image as reflected by good personal hygiene.
Adheres to hospital policies
Maintains a detailed knowledge of the facility, including services, departments, clinics, peripheral services, conference rooms and other pertinent information
Completes incident reports that are detailed and strictly factual
Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.
Communications Responsibilities:
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
Ability to use communication devices (phones, radios, etc.) in a clear, concise and professional manner to meet and exceed the internal and external customer service expectations.
Commitment to Diversity, Equity and Inclusion:
Embrace Diversity, Equity and Inclusion, by:
Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.