Job Details

POSITION OVERVIEW:

The Team Lead will participate in all inventory reviews and support the operations side of the business.  

RESPONSIBILITIES:

Responsibilities in general are in the following areas. These may evolve as the business requires.

• Post transactions of pickups and deliveries daily.
• Review furniture pieces as deliveries come back to distribution center for damage.
• Photograph all damages and prepare costs to rebill customer.
• Balance inventory ongoing to ensure effective use of funds/resources.
• Prepare purchase list and transfer of furniture to their DC lists.
• Act as liaison with corporate Merchandising team as needed.
• Initiate freight claims for any damaged product received and follow up accordingly.
• Resolve discrepancies and other issues with driver paperwork before deliveries, pick-ups and exchanges are posted in SOL.
• Liaison to sales team and with Customer Care regarding piece corrections.
• Communicate specialty request to merchandising department.
• Meet prospects interested in clearance center, show prices and process sales.
• Supervise annual inventory counts in conjunction with corporate controller.
• Ensure stretching exercises are done prior to shift and after lunch.
• Oversee that trucks are loaded accurately and timely and that trucks are out of building in a timely manner.
• Knowledge of SOPs .
• Ensure furniture is R2R by proper assembly, substitution, loading and relocating back into inventory.
• Check accuracy of furniture loaded on truck against paperwork.
• Verify substitutions or additions are correctly reported prior to departing and are clean and legible on paperwork.
• Manage condition of product, inventory accuracy and security of product for every delivery and pickup.
• Maintain and enhance pro-active customer service; coordinate direct residential and commercial product deliveries.
• Ensure all safety requirements are met and maintained.
• Train team members and follow up when needed in uniform standards, complete and accurate paperwork, how to assemble, install and pick-up furniture.
• Ensure that all trucks are locked, front and back and all are neat in appearance and keys and paperwork are turned in daily.
• Ability to pull, prep, and stage all product.