Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Call Center Sales - Retention Representative, you’ll serve as their own personal Spectrum expert, guiding them through concerns while keeping them connected. Our comprehensive paid training will give you all the tools you need to succeed.
At A Glance:
Full-time, entry and mid-level sales and support role emphasizing customer relationship-building and product knowledge in the communications and entertainment technology space. Advancement potential and additional commission bonuses
Retention Call Center Sales Representative: A persuasive communicator and good listener with a competitive, goal-oriented nature ready to learn a variety of programs and platforms, comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health packages, free Spectrum services, tuition reimbursement and more
What is the Inside Sales Representative – Retention role?
As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
High school diploma or equivalent
Related Work Experience– 2 years
Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred
Please use this link for more information and instructions on how to apply:
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
Jeff Eklove, MBA | Recruiter II | Office: 616-647-6013 Mobile: 616-481-2827
3355 Walker Ave NW | Walker, MI 49544