Key Responsibilities:
• Maintain the Service Technicians and Plumbers daily schedules and dispatch the technicians as service calls are completed.
• Provides logistical support to technicians and communicating with both employees and customers.
• Schedule return trips with customers when parts are in.
• Maintain the on call and meeting schedule for service technicians and plumbers.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule including requested time windows and
• Must be able to make judgment calls regarding the best plan of action for a particular job. They must also oversee its implementation from beginning to end.
Key Competencies:
• Honesty and integrity
• Excellent customer service skills
• Ability to communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
• Excellent written and verbal
Benefits:
• Insurance
• Vacation
• Holiday Pay
• 401K
