Company SummaryJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
Manages assigned account(s) to increase market share, meet specific revenue and long-term strategic objectives and service clients. As primary interface to customer, you will represent the company in developing comprehensive account plan strategy to identify key sales opportunities with existing and potential clients. Has primary responsibility for customer service, coordinating action plans with multiple internal and external entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on strong knowledge of client business requirements and product knowledge. Expected to be product expert and communicate requirements to Product Management/Marketing for product enhancements.
Essential Functions
Achieves assigned revenue quota and goals consistent with the company's strategic plans for top accounts
Takes leadership role in and assume responsibility for establishing senior management contacts and relationships with assigned accounts
Develops long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements
Coordinates these efforts with other Account Managers and company management who have responsibility for other locations, divisions or subsidiaries of the account
Builds and maintains relationships with the account at all levels, utilizing company management and other company resources to ensure that company has high visibility with the account. Provides strategic direction to and coordinates the efforts of other Account Managers assigned to the account. Interfaces with National Sales Management to accomplish this
Identifies new business opportunities and works with other Account Managers, company management, business development, marketing and technical support to prioritize those opportunities and integrate them into the account plan
Qualifies opportunities by determining customer need, customer timeframe and ability to purchase company product
Knowledge and Skills/Technology Used
Excellent written and verbal communication skills
Strong knowledge of lending and banking industry
Knowledge of front end systems
Strong negotiation skills
Must be very detail oriented
Excellent training skills
Typical Education
Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
5+ years related experience
License or Certification
May require a valid driver's license
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
