The Service Technician (In-house) will be responsible for carrying out maintenance, checks and repair operations of Incucyte (live cell imaging system), in accordance with the priorities and the dispatch of operations monitored by the manager of technicians In-house. The Service Technician (In-house) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
What you will accomplish together with us:
* Provide exceptional customer care
* Perform repairs and calibrations of complex mechanical systems
* Perform preventative maintenance and sterilization of systems
* Perform software updates, upgrades, and re-images
* Resolving IT, PC and data issues related to system repair, with support
* Complete incoming inspection of RMA, Warranty Exchanges, and Demo System
* Process S&H of service-related items
* Keep accurate record via written and paper form
* Produce timely, accurate and detailed service reports
* Follow all company's procedures and protocols
* Perform preventative maintenance, sterilization, repairs and calibrations of Sartorius and Essen own local systems
* Prepare customer facing estimates of repairs
* Assist in drafting documentation of process and procedure as required
* Lift items that weigh up to 35 Kg
* All other duties as assigned by management
What will convince us:
BS in mechanical engineering, biomechanical engineering, biomedical engineering or Associates degree or certifications in engineering or military training and 2+ years proven field/depot service experience
Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
Ability to work flexible shifts and to adapt to changing work schedules
Identification with our core values: Sustainability, Openness, Enjoyment
What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
We look forward to receiving your application.
www.sartorius.com/career
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insightsinto our world of work can be found
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.