When you are part of the team at Thermo Fisher Scientific, you will do important work. Surrounded by collaborative colleagues, you will have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
What we are seeking:
A systems engineer for the Global Messaging Services team performs all activities related to the management of Microsoft Exchange and Microsoft Teams in a large enterprise hybrid environment. Duties include but are not limited to the administration of MS Exchange objects, mail flow troubleshooting, on-premises Exchange server maintenance and patching; as well as virtual conferencing setup and troubleshooting, immersive device troubleshooting and the creation of knowledge base/instructional documentation. Responds to alert and alarm conditions to investigate and repair immediate break/fix issues, accepts issue escalations from other support teams, and works assigned projects.
Remote opportunity for these locations: Pittsburgh, PA; Ohio - remote; Michigan - remote; Illinois - remote; Indiana - remote.
What you will do:
Manages and maintains the various Microsoft Exchange systems in use at Thermo Fisher. This includes both Exchange Online and several on-premises Exchange environments
Manages the Microsoft Teams environment; will configure policies, deploy custom and third-party apps and provide general support
Maintains the globally distributed cloud and on-premises appliances that support our enterprise Messaging systems
Fulfills work requests and resolves issues using our corporate Service Desk Management tool for work prioritization and tracking
Reviews call quality logs and performs network analysis
Resolves user requests and issues in a timely manner, communicating to the user as work progresses and once the incident or request is resolved
Participates in the 24x7 on-call rotation, responding to alerts from our IT Operations Center or Major Incident Managers for issues within their scope
What you have :
Minimum of 3 years of paid professional experience administering and maintaining Microsoft Exchange Online\Office 365 or Microsoft Teams in a medium to enterprise organization
Experience with the setup and troubleshooting of conferencing technologies such as Microsoft Teams and Skype for Business online
Experience with immersive\mixed reality devices such as Microsoft HoloLens is a definite plus
Working knowledge of current Microsoft Office 365 and Dynamics 365 licensing
Associate's degree or equivalent in Information Systems, Computer Science or other technical field is desired; 3 years of additional direct and applicable professional experience in the IT field may be substituted
Excellent customer service skills with a proven ability to work calmly through high-pressure situations with a wide range of executives and colleagues needing help
Excellent troubleshooting skills with a proven ability to logically work through a problem to its successful resolution with cross functional teams
Solid communication skills, both written and verbal; must be able to translate technical problems and their solutions into clear and concise explanations that are understandable by end users with little or no technical background
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.