Overview
Lighthouse, an Alera Group Company is seeking an Account Coordinator to join theirProperty and Casualty team.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that's what you're looking for, this is your chance to be part of an amazing organization!
About Lighthouse, An Alera Group Company
Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.
Why Work Here?
We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.
As an Account Coordinator, you will excel in providing best-in-class service to existing clients while working collaboratively with Account Managers and Benefit Consultants. This position is responsible for supporting Account Managers with client service to ensure the delivery of an excellent client experience. A successful Account Coordinator will have the service skills needed to meet internal and external customer needs, aiding in the gain and retention of the Lighthouse Group client base. The ability to organize and prioritize work during high volume periods to meet deadlines and expectations is a critical component of this role. This position requires interaction with Lighthouse Group leadership, colleagues, clients, and carrier representatives.
Responsibilities
Adhere to agency best practices relative to workflow management and data integrity.
Support the management of renewal and proposal processes.
Develop and maintain a strong relationship with Internal Services and the Account Management team.
Prepare documents for client meetings.
Assist Account Managers with client management and stewardship tasks; including, but not limited to, claims, reporting, motor vehicle reports, and certificate issuance.
Research policy language and compare coverage options to support Account Manager decision-making.
Master internal client management systems, including AMS 360 and ImageRight.
Assist in training entry level team members.
Pursue a program for personal and professional development.
Assist in maintenance of stewardship reporting for Account Management.
Create and maintain a positive work environment - build trust, open communication, creative thinking & cohesive teamwork.
Support Lighthouse Group culture through leading by example.
Performs other duties and projects as required.
Qualifications
Bachelors Degree, or equivalent experience.
Prpoerty and Casualty State License required within six months of employment.
Minimum 2 years office experience.
Proficiency in MS Office Suite.
Equal Opportunity Employment
We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act (https://aleragroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1770&hashed=464050869) prior to applying. to appl
Job Locations US-MI-Grand Rapids
ID 2021-1790
Category Client Service
Type Regular Full-Time
Firm Name Lighthouse Insurance Group