Our company is currently looking to hire full-time and/or part-time dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others. Full-time employment includes paid holidays, PTO, retirement plan, and other benefits available.
Job Responsibilities:
- Communicate with clients/customers by telephone and mail written correspondence to attempt to bring a resolution to unpaid account balances.
- Supply thorough customer service, maintain positive client/customer relations, and work efficiently in the name of the client.
- Provide thorough, efficient, and accurate updates on computer files for each account.
- When requested, process all correspondences with adherence and pertinent legislation guidelines where applicable.
- Knowledge, understanding, and compliance with all applicable FDCPA, CFPB, HIPPA, Federal, State and Local laws and regulations that regulate the collection industry.
- Knowledge, understanding, and compliance with company policies and standard operating procedures.
- Maintain knowledge of functional area and company policies and standard operating procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes and efficiency.
- Perform other office and clerical duties as needed.
Job Qualifications:
- High school diploma or general educational development (GED) certificate.
- Previous customer service and collection experience preferred.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills.
- Excellent interpersonal, written and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a efficient multi-tasking environment.
- Ability to prioritize and organize.
- Ability to adapt to a flexible schedule.
