IT Specialist
WHAT YOU'LL DO
The BCG Detroit IT Specialist position's primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, Smartphones, and phone and voice mail systems, both in and outside the office.
Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
Understand and effectively discuss services and software provided by IT Service
Gather feedback and evaluate impact of IT Service offerings
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and applications
Assist with hardware and software asset tracking and inventory management
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
Troubleshoot video conference and telecommunications systems
Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
Provide backup to IT team across the Great Lakes system
Assist with general office projects as necessary
At BCG, IT Specialists are:
Team players. They help team members achieve more when they're around. They are not afraid to get pitch in to get a job done and are proactive in helping their colleagues.
Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company.
Organized. They thrive in a highly organized environment where they can create and improve processes
Service focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service.
Hands on. They enjoy picking up tools to make and fix things. Whether it's digging in to fix a computer or helping to rearrange the office, they do what is needed.
YOU'RE GOOD AT
Focuses on excellent customer service and needs of the entire BCG Chicago user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all BCG information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree preferred
2 years experience in a similar role
Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel
Excellent customer service skills
Strong organizational skills
Ability to multi-task and manage tasks with varying priorities
Good judgment and problem solving skills
Proactive with a drive for customer satisfaction
Ability to lift and carry objects, such as equipment and furniture; basic tool use
YOU'LL WORK WITH
BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
YOUR EMPLOYEE TYPE IS
Regular
YOUR JOB TYPE IS
Full time
ADDITIONAL INFORMATION
Our office has moved to 2715 Woodward Avenue Detroit, MI.
WHO WE ARE
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.
EQUAL OPPORTUNITY
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.