Specialist
SR Number
HCLI/HCLI/2020/1381955
Job Description (Posting).
JD-deskside SERVICEIncident resolution and IMACD fulfillment. Ticket management. Must have significant experience in imaging and troubleshooting PC's as well as soft skills up to the VIP level. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Qualification
B Tech, B.DES, Others
Skill (Primary)
DWP-FSS-Desk Side Services
Employee Group
Business Line FT
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status