SCCMHA JOB VACANCY ANNOUNCEMENT
Customer Service Specialist
Pay Range: $15.15 - $17.45
GENERAL STATEMENT OF DUTIES:
Under the general supervision of the Supervisor of Customer Service and Recipient Rights, serves a primary customer service contact for Saginaw County Community Mental Health Authority (SCCMHA), answering and screening the telephone calls, receiving consumers/visitors and provides direction to all mental health activities, utilizing thorough knowledge of operations and services of agency and other community services. This position shares responsibilities with the Customer Service Advocate and the CS-ORR Administrative Coordinator in the customer service switchboard area and customer service greeting area. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.
MINIMUM REQUIREMENTS:
Education:
High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and computers.
Valid Michigan Driver’s license with a good driving record.
Experience:
Three (3) years experience as a secretary, working in social work field, healthcare area, or in a related field, and use of multi-line phone system (minimum 5 external lines and 10 internal extensions). This minimum requirement may be waived at SCCMHA discretion based upon the candidates overall job experience.
Knowledge, Skills and Abilities:
Ability to serve the public in a pleasant courteous manner, to communicate with individuals effectively and deal with irate individuals.
Ability to use tact and diplomacy and understand individuals from all social, economic, and cultural backgrounds.
Overall knowledge of the continuum of services provided by SCCMHA.
Ability to plan and organize work, and provide small group leadership.
Effective oral and written communication skills.
Ability to organize and maintain data and information.
Problem solving and mediation abilities.
Ability to maintain favorable public relations and provide community leadership.
Ability to exercise independent and mature judgment.
Ability to maintain strict confidentiality.
The candidate must possess knowledge of typing, computers, spelling, excellent grammar skills, and office practices.
Ability to type 40 WPM, including alphanumeric keyboard,
Knowledge of the latest version of the Microsoft Office Suite, demonstrating working knowledge of Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft Outlook.
EMPLOYMENT APPLICATION
Saginaw County Community Mental Health Authority is an Equal Opportunity Employer
