Job Description
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million ofMichigan's 10 million residents in all 68 Lower Peninsula counties.Consumers Energy began a transformative journey with the approval of its Clean Energy Plan. The Clean Energy Plan sets a course for the Company to meet customers' long-term energy needs as a lean and green utility committed to a triple bottom line of people, planet, and prosperity. In the Clean Energy Plan, demand reduction, including Energy Waste Reduction (EWR), takes on a critical role in meeting our residential and business customers' energy and capacity needs.The Residential EWR team has been successfully helping our customers with their energy needs for over 10 years. We collaborate daily with our internal and external partners to deliver our comprehensive portfolio of programs - with a focus to deliver an exceptional customer experience. We take pride in the work we do to educate our customers on energy efficiency while helping them save energy and ultimately reduce their utility bill. Collectively, Consumers Energy EWR programs have helped our customers save over $3 Billion over the past 10 year.JOB DESCRIPTION/RESPONSIBILITIESDay-to-day management responsibilities will include implementation contractor oversight, metrics tracking, project financial analysis, frequent and strong budgeting and forecasting.•Responsible for program design, implementation, overall program management, coordination and leading energy efficiency programs to deliver aggressive energy savings goals within investment budgets.•Foster internal and external positive relationships•Develop, nurture and maintain strong working relationships with implementation contractors•Engage with cross-functional teams to support special initiatives and day-to-day running of the business•Support regulatory requirements•Develop and deliver visual management that includes daily, weekly and monthly operating reviews•Proactive investment management; continuously assess project progress to goal and develop innovative and creative solutions to new issues and/or market dynamics.•Support RFP processes, administration of new contracts with implementation contractors, competitive retailers and other key channel partners•Address and successfully resolve customer, manufacturer, retailer, and business partner issues and concerns using sound business judgment and decisiveness while maintaining productive working relationships.Required Qualifications:•A minimum of a bachelor's degree in business, energy, marketing, engineering or related field of study required•5+ yearsof professional program management experience; experience in the energy-efficiency related field is requiredPreferred Qualifications:•Proven success in developing and implementing comprehensive business plans or projects, target market assessment and detailed delivery of strategies and tactics•Develop and track budgets, forecast and key metrics•effectively manage multiple priorities, tasks and resources.•Collaborative spirit; demonstrated building positive relationships and the Consumers Energy Culture Mindset Values•Previous contract development and negotiation experience•Must have strong customer service background and passion for serving customers. Demonstrate an overall understanding of what it means to deliver an exceptional customer experience.•Problem-solving skills including the ability to develop, execute and evaluate complex scenarios as well as implement them, are critical.•Strong interpersonal communications skills•Proficient skills with Microsoft Office Suite, strong technical skillsThe following skills and experience will set you apart from others:•Knowledge of CE Way and Business Plan Deployment with experience implementing it•An entrepreneurial mindset and passion for innovation; ability to tactfully challenge the status quo•Background in energy efficiency and managing/leading projects•Possess an in-depth knowledge and demonstrated ability to provide first-time quality•Experience with analyzing data and use of problem-solving toolsLOCATION•During this time of uncertainty, we are committed to ensuring the safety and health of our communities and co-workers. We are using new and innovative ways to interview and onboard new employees remotely at this time. This role based out of Jackson, MI, will be work-from-home until our leadership team has determined it's safe to resume work in the office.OverviewThe Corporate Account Management Job Family is utilized in the Customer Experience Department to provide consulting services to the Company's strategic business customers.Nature of WorkThe essence of the work that is performed by the Corporate Account Management Job Family is a wide variety of business functions, at times involving very specific business disciplines.At the lowest level in this job family, the work performed may tend to be of a routine and less complex nature where the work responsibilities can be proficiently performed after a relatively short training period.At the highest levels in this job family the work performed will tend to be complex in nature involving knowledge of various functional/specialized disciplines where... For full info follow application link.All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
