Responsible for supporting business by operating switchboard and connecting callers to the appropriateperson. Monitors alarm systems in order to ensure that secure conditions are maintained.
Operate communication systems (IE: phone, switchboard, radios, public address, beepers) efficientlyadhering to hospital and departmental policies to include maintaining tele-directory.Coordinates, repairs, and loans of beepers as neededMaintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes,and follows through codes and call groups for notifications from multiple sources.Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window.
Understands and monitors building alarm systems to ensure that secure conditions are maintained. Ableto reset and inform appropriate personnel of alarms, troubles, or irregularities. Monitors security camerasand operates related equipment.Displays good phone etiquette and excellent customer service skills while answering incoming calls,greeting callers, providing information, transferring calls and/or taking messages as necessary.
High school diploma or equivalent
*Years of relevant experience may be substituted for required education.
RequiredSkills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Mustbe able to work in a stressful environment and take appropriate action.
MinimumWorkExperience
1 year call-center or hospital experience (Preferred)
Job: *Administration/Clerical
Organization: **
Title: Contact Center Operator, Contact Center 1.0
Location: Michigan-Marquette
Requisition ID: 7467-5944