WAGE: $13.00/ HOUR + 3RD SHIFT DIFFERENTIAL
HOURS: FULL & PART TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- When working in the cage area, responsible for taking in coin and making exchanges as requested for money or tokens. Track Title 31 (will be trained upon hire), keep cage window supplied with what is needed and required.
- Sign for key and till and complete correct paperwork.
- Count till. (Responsible for money and key)
- Read teller information logbook daily and memos to keep up to date.
- Take in loose coin for customers and exchange for currency/coin.
- Complete money exchanges with customers.
- Scan slot tickets from customers and redeem for cash.
- Redeem gaming chips from customers in exchange for cash.
- Assist with Chip checks for other tellers.
- Perform Check Cashing for patrons through computerized system software.
- Perform debit/credit card cash advances for patrons through computerized system software.
- Cash Island and Hannahville checks.(these are not run through check cashing software.)
- Cash Island Club Gift Certificates.
- Track Title 31 transactions when required. (will be trained upon hire)
- Inform other Tellers on tracking.
- Complete a Title 31 form (MTL) when a customer has reached a certain amount.
- List all checks cashed on Check Cashing log.
- Perform money exchanges with other departments.
- Payout petty cash and payroll advance transactions when required.
- Run loose coin for other departments.
- End of shift or when necessary, print report on tickets redeemed.
- Sell tickets with report ran to exchange for money with back cage.
- Run reports on checks & cash advances and to exchange for cash with back cage.
- Assist in training new Tellers.
- Keep cage window/till supplied with what is needed and required.
- Keep area neat and clean, sweep and dust cage area, vacuum carpet and clean counter tops.
- Fill printers, calculators and copier with paper as needed.
- Change paper in coin machines as needed.
- Ensure that coin machines are cleared and bags are on at beginning of shift.
- Clean coin machines daily. Record any problems with the coin machine.
- Make copies of any forms or paperwork that is needed.
- Complete a form for found money when needed and make a copy.
- Distribute Safety Deposit boxes as requested by patrons who want one.
- Answer phones calls and transfer as necessary.
- Cover and lock till when away from your window.
- Answer customer questions or concerns, supply with Customer Complaint Form if requested.
- Direct customers in the right direction when asked for assistance.
- Provide superior customer services to both internal and external customers by being polite/courteous.
When computers are down must perform manual functions as follows:
- Redeem tickets up to approved designated amount, if higher, need slot attendant or tech to verify before redeeming and log them. When computer system is back up and running again, then redeem tickets through system.
When working in the Back Cage the following duties are perform are performed;
- Collect tips from other departments and count them.
- Collect POS deposits that are not dropped into the RBG Machine from other departments.
- Complete money exchanges with Island Oasis and Hannahville Pharmacy.
- Distribute cards and dice. (Supervisor logs in book)
- Verify chips from Poker Tournaments.
- Fill envelopes with money for Poker Tournaments.
- Clean dirty and /or wet coin and chips as necessary.
- Accept from Slots bill acceptor money that is dropped and put aside for Count Team.
- Distribute chip fills for gaming tables, call Security, sign and complete paperwork.
- Distribute money to slot attendant for payouts/jackpots.
- Taxable; make copy of Driver’s License and original slot ticket, have customer fill out a W-9. Make sure customer information on W-2G matches info on license and W-9 form and pay slot attendant jackpot amount.
- Distribute and track tills and keys for other departments.
- Count money and coin fills for redemption window.
- Exchange money with front line teller.
- Cash in and record chips, slot tickets, checks and coin machine receipts with cashiers.
- Track tickets redeemed from cashiers.
- Distribute and track wallets issued to Slot Techs and count money when wallets are returned.
- Give (clear box) 4K Jackpot box to Security for Poker.
When computers are down must perform manual functions as follows:
- Log tickets manually on paper when computer will not accept them.
- Complete manual jackpots and fill slips when system goes down.
- When system is back up and running: enter all information that has been performed manually.
- Repack Tills at end of shift. Sign paperwork and keep track of till at shifts’ end, turn paperwork into management.
- All other duties as assigned by Department Director or Supervisors.
DESIRED QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Must have previous cash handling experience along with customer service experience.
Skills and Abilities: Must be flexible and available to work any day, any shift, weekends and holidays. Must be willing to work overtime and come in extra days if needed. Must have the ability to work in a team environment, having strong interpersonal skills and good communication skills. Must be an organized person with the ability to multi-task. Must have neat, legible penmanship. Must be good with numbers and have cash handling experience.
TOOLS AND EQUIPMENT USED:
Coin sorter, currency counter, calculator, copy machine, computer and phone/paging system.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In an 8-hour shift, an employee will have the following physical demands placed upon them:
- Stand/walk for up to 7 hours of an 8-hour shift.
- Sit for up to 1 hour of an 8-hour shift.
- Lift and carry up to 30 pounds frequently during an 8-hour shift.
- Must be able to use both right/left hands for repetitive motion in an 8-hour shift.
- Must be able to bend, squat, kneel, reach, twist, rotate, and crawl as needed during an 8-hour shift.
- Depending on daily activities, all requirements during an 8-hour shift may be higher or lower than listed above.
SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
