HOURS: FULL & PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $9.50 / HOUR+ TIPS (DIFFERENTIAL PAY FOR 1ST & 3RD SHIFTS)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide superior customer service to our customers, internal and external.
- Perform jackpot payouts, coin fills, and ticket fills as needed.
- Assist customers as needed with jackpots, fills, tickets, complaints, etc.
- Explain to customers when asked how ticket in/ticket out and Promo Cash work.
- Direct customers should they need further assistance.
- Understand the use of tilt codes and how to resolve them to assist a customer or repair a machine.
- Provide change to customers.
- Sign out money wallet from cage and maintain an allotted amount of money in wallet, return to cage at shift’s end with same amount enclosed.
- Sign-out slot keys at the beginning of shift and sign them back in at shift’s end.
- Call in to Surveillance and log at Cage any tips received.
- Perform some minor repairs to slot machines when necessary.
- Clean machines (external and internal), replace bulbs when needed, and perform other preventative maintenance on machines when time allows.
- Assist with machine moves, installs, and take-downs.
- Meet with Slot Supervisor to review activity.
- Attend all slot departmental meetings and/or training sessions.
MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D.
Experience: Mechanical and/or electrical experience preferred. Basic computer experience.
Knowledge: Knowledge and understanding of machine tilt codes and how to resolve them, along with the understanding of CDS maintenance codes and functions. Knowledge of multi-coin/multi-line pay tables and payout combinations. Basic knowledge of slot department. Knowledge and understanding of company and departmental policies and procedures along with the MIGS. (Minimum Internal Control Standards)
Skills and Abilities: Must have the ability to maintain a professional, friendly, and courteous demeanor, and must be able to handle high stress situations as they present themselves. Must have strong organizational skills and interpersonal skills. Must have proven customer service skills and excellent mathematical skills. Must be able to multi-task and react to changing priorities. Must be able to work strategically and collaboratively as well as individually. Must be a team player and have proven dependability and reliability. Must be flexible to work any day/any shift
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand/walk for 90% of an 8-hour shift.
- Use of right/left hands for repetitive motion for up to 90% of an 8-hour shift.
WORK ENVIRONMENT:
The work environment that this position will deal with can become very noisy due to the number of customers during as assigned shift along with the amount of slot machine play. Cigarette smoke must also be tolerated as for the level can become excessive.
SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
