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Operations Management Senior
Job Code Number
8253350
Job Description
V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Description:
Oversees and is responsible for batch and job scheduling for a number of different applications and infrastructure software, including the use of scheduling software. Oversee automation functions (e.g., systems IPLs, shutdowns). Manages overall process for troubleshooting of incidents, analysis, problem identification and service restoration for hardware, software and network components. Based on specific expertise, may receive and resolve escalated incidents across multiple technologies and platforms. Coordinates and leads problem and root cause analysis. Reconciles issues across support teams. Ensures customer support service issues and concerns are handled appropriately through effective support processes. Ensures operational support documentation is complete and accurate. Manages the execution of infrastructure changes according to rigorous release management procedures. Administer the usage of system resources (i.e., CPU, storage, memory) and recommends corrective actions to reallocate resources according to service level agreements. Oversees continuous improvement programs in response to support service metrics, customer feedback and process efficiencies. Validates SLAs for supportability and insures performance against SLAs.
Skills Required:
- Over 6 years of experience in IT, with over 3 in IT Operations.
- Experience with SQL, uBuild, GitHub, and AustoSys.
- Past Application Management (AM) experience at Client is a significant plus.
Experience Preferred:
- Experience with Jenkins, Dynatrace, and Pivotal Cloud Foundry or other cloud environments.
- Past Application Management (AM) experience at Client is a significant plus.
Education Required:
- Bachelors in IT-related field.
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
