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About T-Mobile USA, Inc.

Implementation Manager, Business Sales Livonia, M

Job Code Number

8126341

Job Description

Implementation Manager, Business Sales
Responsibilities
Key Responsibilities

Develop, deliver and manage program plans including transition management, customer education on wireless service and equipment, billing options and other T-Mobile capabilities.

Provide customers with regular status updates during the assigned implementation period through use of tracking tools and by facilitating weekly/monthly customer transition calls to keep customers informed of all changes and requests.
Lead/Manage device programming and kitting process in the cost effective manner possible. This includes application loading, custom configuration, operational testing, MDM software client download, packaging and shipping.
Interface with client's designated Program Administrator to provide service solutions that meet customer needs in all core Implementation (and support) competencies: Implementation, billing and expense management, customer education on service and equipment, collections, technical troubleshooting, etc.
Introduce and engage in-life support resources to ensure 100% customer satisfaction.
Create and deliver customer-specific training for end-users and key customer personnel to ensure most effective implementation possible.
Balance face-to-face customer interaction with work in T-Mobile's facilities.

Qualifications
Knowledge/Skills/Abilities

Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end-to-end project plans)
Demonstrated communication, presentation and interpersonal skills and ability to articulate T-Mobile's Implementation value proposition.
Demonstrated (SME) knowledge of solutions, technologies and operating systems (General wireless knowledge, Sync-Up, iOS, Android, MDM, etc.).
Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (including Excel and PowerPoint).
Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.
Ability to build strong cross-functional partnerships and leverage internal and external resources in order to move programs and projects thru completion.

Requirements

Valid driver's license and the ability to travel independently.
Bachelor's degree in related discipline or equivalent experience preferred.
Minimum of five years business experience including prior project management and/or customer account management in either customer service or sales.
Telecom background is preferred.

Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

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We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit .
EOE Statement
Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Brand
T-Mobile
EOE StatementWe Take Equal Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Organization Profile

Employer Name:

T-Mobile USA, Inc.

Address:

100 Briarwood Cir

Address Line 2:

City:

Ann Arbor

State/Province/Region:

Zip/Postal Code:

48108

Description:

The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value.

Job Summary

Organization

T-Mobile USA, Inc. View Profile

Location

Livonia, Michigan 48150

Job Code Number

8126341

Positions Available

Expiration Date

1/7/2021

O*NET Code

11-9199.00

O*NET Occupation

Managers, All Other

Education Level

Bachelors Degree

Job Characteristics

Veteran focus
People with disabilities

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Job Details

Implementation Manager, Business Sales Livonia, M

Organization Profile

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