Job Description
Airport Agent - Cross FunctionalJob LocationsUS-MI-GwinnID 2020-2396 Category Customer Service Airport Operations Position Type Regular Part-Time OverviewWho we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location) ResponsibilitiesHow will you make an impact?ResponsibilitiesGuide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flightCollaborate with the internal team to ensure a safe and on-time departureMay clean the interior of the aircraft, clean and service aircraft lavatoriesCreate a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experienceUse appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate feesInform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongingsCollaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on timeListen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly mannerMay work in the Baggage Service Office to track the location of baggage and handle passenger questionsQualificationsWho are we looking for?RequirementsMinimum age: 18High school diploma, GED, or international equivalentPossess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this roleAbility to work rotating shifts including days, overnights, weekends, holidays, and rotating days offFlexible to work additional hours with short notice when operationally necessaryMust be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.Must be willing and able to work outside in variable weather conditionsMust enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industryAbe to communicate in a clear, polite, and friendly mannerMust be able to read, write, fluently speak, and understand the English languageAuthorized to work in the United States without sponsorshipPlease note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.
