Furniture Warranty Claims Processor - WORK FROM HOME FLEXIBILITY
Full and competitive benefits package including medical, dental, vision, life insurance, short and long term disability and more!
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PALLADIO isseeking candidates for our CLAIMS PROCESSOR position to process consumer claims by gathering information to identify a customer issue, evaluating the appropriate options, and making decisions on how to proceed. The Processor will also manage customer calls, and communicate with customers and furniture repair technicians.
PALLADIO (UNITERS) markets furniture protection programs and services through retail furniture and department stores nationwide. We provide a wide range of services to furniture manufacturers and retailers, and we are a trusted leader in furniture protection, cleaning and repair. To learn more about our company, please visitwww.uniters.com
* CANDIDATES MUST LIVE WITHIN A COMMUTING DISTANCE TO GRAND RAPIDS *
This position is based out of our Grand Rapids Contact Center. Training will be held onsite at the Grand Rapids Contact Center and will last approximately 5 weeks. After training is complete, employees will work from home, coming onsite periodically for meetings, uptraining, and other work.
Technical requirements:
Stable high speed internet(minimum 10 mbps download and 5 mbps upload)
You will use your equipment during the first 4 weeks of training after which time company equipment will be provided to you for use while training and working
Skills and experience required:
Strong analytical and critical thinking skills to collect and interpret data to solve problems
Passion for excellence with respect to caring for customers
Excellent oral, written and interpersonal communication skills
Excellent telephone etiquette
Effective organizational skills
High level of dependability
Computer proficiency
Ability to multitask
Required Education and Experience:
Preferred Education and Experience:
HOURS:
The Customer Experience Center Hours of Operation are 8:00 a.m. until 8:00 p.m. Monday to Friday, 8:00 a.m. until 6:00 p.m. on Saturday and 10 a.m. until 6 p.m. on Sunday, Eastern Time (subject to change depending on business needs). Team Members must be available to work an assigned a schedule that falls anywhere within the Hours of Operation, and may be required to work occasional overtime when business needs arise.
EEO Statement
Palladio US, LLC is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.