No mortgage experience? No problem! All of our closers go through an extensive 6 week training program focused on delivering a thorough understanding of all aspects needed to set them up for success. During this training, our closers become familiarized with information pertinent to the mortgage industry, learn how to operate our systems, and review important documents like closing disclosures, title documents, and insurance policies.
So, what is a closer? A closer reviews each loan to ensure that all the final pieces of the puzzle fit together seamlessly. Our closers are a key factor in ensuring that brokers are able to help make their borrowers' dreams of homeownership come true. If you thrive in a fast paced environment, have great attention to detail, and have a passion for delivering outstanding client service, we want to hear from you!
Focuses heavily on providing exceptional client service, which is typically best done via phone. Closers can expect to take anywhere from 50-80 incoming calls a day.
Communicate with brokers to finalize loan costs. Talking with Title Companies to solve any discrepancies as well as talking with Account Executives and Underwriters as needed
Verify that supporting documentation for the loan is complete and accurate
Ensure fees associated with the loan are compliant
Underlying passion for delivering great client service
Willingness to provide solutions to escalated issues, mainly by phone
Ability to answer a high volume of incoming calls
Minimum of 2 years client service experience
Great, positive, winning attitude
The love of a fast paced, high energy work environment
Ability to be flexible and work efficiently under pressure
Excellent communication skills-written, phone and presentation
Strong computer knowledge and skills
Internet experience
Attention to detail
Ability to Multi-task
High School Graduate
United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.
Here are some of the reasons you'll love working here:
Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
Free fruit, soft drinks and coffee
Convenience store featuring grab-and-go snacks
In-house Starbucks and indoor/outdoor café with Wi-Fi
Escape room designed for team-building activities
Indoor/outdoor putting greens
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
External Company Name: United Shore Financial Services LLC
External Company URL: unitedshore.com
Street: 585 South Boulevard East
