Description
Position Description
The
Field Support Specialist is responsible for providing initial support to RGIS
field personnel regarding inventory transmissions, equipment and procedures. Additional responsibilities include basic troubleshooting
involving RGIS handheld computers, portable computers, software, and associated
peripheral hardware (cables, lasers, scanners, etc.); and Basic RF (Radio
Frequency) unit usage.
The
RGIS Support Center is open 24 hours a day, 7 days a week including
holidays. The Field Support Specialists
work a 5-day work week, 8-hours per day including rotating weekends and may be assigned
to work varying days and shifts. One
month working weekends and one month not working weekends
Job Responsibilities:
Providetelephone and computer support to RGIS field personnel regarding inventory transmissions,equipment and procedures
Performsbasic troubleshooting of inventory equipment and programs
Performsbasic problem solving
Trackscustomer inventory information, logs and documents
Performsbasic internal testing of RGIS inventory software and hardware
Organizesand collects data for research
Additionalduties as assigned
Qualifications
Qualifications -Education & Experience:
1 year experience with RGIS Portablelaptop hardware & Software, RM counting, scanning, inventory closeoutprocess, variance reports, and customer file processing.
Associates Degree or equivalentexperience in related field
Abilityto prioritize and multitask
Microsoft OS and CLI command line technologicalcompetence including Microsoft Office skills
Strongtelephone communication skills and etiquette
Ability to apply common sense understanding anduse appropriate judgment in routine business situations.
Abilityto work on multiple concurrent projects.
Strong troubleshooting skills to determine technical/functionalissues and appropriate resolutions along with the ability to implement thoseresolutions
Solid communicationskills including comprehension, written and verbal skills.
Ability to analyze project requirements
Maintainsbusiness ethics at all times
Ability to work shifts as assigned
For more information onRGIS, visit our website at www.rgis.com at http://www.rgis.com/
RGIS is an Equal Opportunity
Employer and VEVRAA Federal Contractor
All qualified applicants willreceive consideration for employment without regard to their protected veteranstatus, sexual orientation and gender identity and will not be discriminatedagainst on the basis of disability.
Primary Location: USA-MI-Detroit Metro-Auburn Hills, MI
Job Number: INF00074
RGIS is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities