Quality Assurance Coordinator
Description
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.
The Quality Assurance Coordinator is responsible to provide professional quality assurance services effectively and efficiently by conducting quality assurance and verification to client exam files, identifying and communicating defects, and making an effort for a continual improvement of the QA process.
Working closely with the Test Publishers and Pearson VUE's clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients' exams and software releases.
This position is for our location at 3 Bala Plaza West, Suite 300, Bala Cynwyd, 19004
CORE COMPETENCIES
1. Detail-Oriented
2. Problem Solving
3. Communication
4. Technical Learning
5. Time Management
6 . Customer Focus
PRIMARY RESPONSIBILITIES
Quality A ssurance V alidation
Review client exams for consistency with source files
Document and escalate deviations in client exams with source files
Run a full end-to-end quality check of an exam with Pearson VUE's proprietary software (test driver, delivery manager, and registration manager)
Document systems and processes
Update and edit test cases, test checklists and test scenarios
Understand impact of errors on the team and the business
Continual Improvement
Software and Technique Support
Work with the test publishers to provide a high standard of qualityfor all exam and software releases
Install and support Pearson VUE's client software
Support the Testing Services Lab area and equipment
Troubleshoot system hardware or software problems
Other duties as assigned
WORK ENVIRONMENT AND CONDITIONS
Physical requirements: Ability to lift and move PC equipment
Qualifications
Education and Experience:
Bachelor's degree preferred
2 years professional office work experience required
Proficiency in Microsoft Word, Microsoft Excel and other Microsoft Office applications
Working experience in Windows 10 required
Experience with Microsoft network preferred
Skills , K nowledge and A bilities :
Great attention to detail
Ability to remain consistent and steadfast with tasks assigned
Strong organizational skills
Excellent verbal and written communication skills
Effective problem-solving skills
Excellent customer service and skills
Multi-tasks and cross functional cooperating skills required
Strong ability of technical learning
Good at learning new industry, company, product or technical knowledge
Time management skills
Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.
Flexibility related to workflow and changing priorities required.
Ability to maintain data confidentiality and security
Good at team working
Must be honest and maintain high-level ethical behavior
Ability to install basic Windows 2010programs and applications preferred
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-RE-Remote
Work Locations: US-Remote Remote
Job: Production/Operations
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Sep 24, 2020
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2008527
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.