Any equivalent combination of education, training, or experience which demonstrates skills and abilities will be considered. However, the following is preferred:
Experience and Training:
High school graduate or equivalent required.
A minimum of two (2) years work experience working with older adults in a social service setting is preferred, but not required.
Knowledge, Skills and Abilities
Strong computer skills in various computer programs including e-mail, word processing and spreadsheets.
Ability to lift up to 25 pounds.
Knowledge of confidentiality rules regarding to the protection of older adult’s personal information.
Ability to maintain good personal hygiene.
Ability to properly document in case files.
Mathematical ability, ability to prepare and understand statistical reports.
Strong interpersonal communication skills, including listening and positive feedback.
Able to respond to upset or disagreeable older adults in a calm, productive and professional manner.
Ability to understand and follow verbal and written instructions.
Ability to communicate effectively and appropriately both verbally and in writing.
Ability to work independently, organizing and structuring own work.
Ability to exercise initiative.
Strong innovation skills which include resourcefulness and creativity.
Ability to perform duties thoroughly and accurately.
Looks for ways to improve quality and efficiency.
Willingness to accept constructive criticism to improve performance.
Strong organizational and time management skills.
Commitment to a high standard of ethical behavior. Treats others with respect.
Upholds organizational values of customer service, professionalism and positive attitude.
Problem solving ability; ability to use good judgment, courtesy and tact in interactions with others and in handling problems.
Ability to represent the agency in a professional, positive manner.
Maintains appropriate boundaries with clients, participants and volunteers.
Ability to interact and work in a team effort in service delivery.
Familiarity with the problems and issues confronting older adults and the disabled in the local community.
Ability to speak, write, read and understand English with proficiency.
Possession of a current Michigan Driver’s license and access to an insured, reliable, personal vehicle for use. Ability to pass a Criminal History background review through the Michigan State Police. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job related instructions and to perform any other job related duties requested by the Director or its designee. Requirements are representative of minimum levels of knowledge, skills and abilities. To perform the job successfully, the employee will possess the abilities to perform each duty proficiently