Engineer I The Engineer will work under general supervision and is responsible for basic tasks towards implementation, maintain and/or enhance Comerica computer systems. This role will collaborate with various technology teams and vendors. This role will also address routine details involved with deploying, developing, operating and/or implementing new systems. Position Responsibilities: System Engineering * Partner with clients and technical resources to create, design, implement and or maintain applications in the desired environment. * Aid in the creation of estimates for System Design, Development, Testing and/or Implementation. * Understand the Infrastructure (IaaS) and Platform as a Service (PaaS) models. * Aid in testing as defined in department standards. * Assist with the monitoring of system performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. * Work with supervision to provide system failure analysis and recovery recommendations. * Support Business continuity planning and testing. * Work with peers to perform hardware/software configuration. * Work with peers to serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics. * Maintain tools for deployment, monitoring and operations. * Troubleshoot and resolve issues in our dev, test and production environments. * Aid in the establishment and recommends policies and procedures for system use and services. Support * Support team members' incident management problems and issues related to applications and or systems. * Aid in the determination and resolution of root cause behind reported problems and issues. * Aid with the development and/or maintenance of system documentation. * Aid with proactive maintenance toward select systems. * Participate in the design, development, testing and implementation of enhancements required. * Utilize all appropriate departmental guidelines and processes. * Assist in the development or maintenance of appropriate application documentation. Position Qualifications * Bachelor's Degree in Math, Science, Engineering or High School Diploma or GED and 4 years of technology experience * 6 months of Technology experience * 6 months of experience collaborating with others to solve business problems * This position is not eligible for sponsorship. Must have indefinite employment authorization. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled