People Operations Manager
Department: Human Resources
Location: Dearborn, MI
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Job Title: Manager, People Operations
Job Status: Full-time
COVID-19 VACCINATIONS: ACCESS requires all newly hired employees in certain departments/programs (except those with bona fide medical and religious exemptions) to provide proof of up-to-date vaccination against COVID-19 before beginning employment.
Job Summary: Under general supervision, the Manager of People Operations is responsible for cultivating ACCESS- employer brand as a great place to work, and leading initiatives to improve employee performance and experience. The employee tracks ACCESS- people metrics and using that data proactively to help ACCESS staff be productive and engaged at all points of the employee lifecycle. The employee works with interdepartmental teams to develop strategies that promote better employee recruitment, engagement, performance, efficiency, development, retention, and customer service.
Essential Duties and Responsibilities:
Together with the ACCESS leadership team, responsible for the development and execution of organization-s excellent talent strategies encompassing employee recruitment, engagement, performance, efficiency, development, retention, and customer strategies
Create a sustainable employer brand as a great place to work from the inside out in order to attract, hire, and retain top talent
Work with ACCESS leadership team to create a high-performance culture, including developing staff productivity and performance benchmarks
Collect and measure relevant people metrics, including productivity and performance, time to hire, engagement, satisfaction and develop action plans accordingly
Develop internal advisory committee to help inform initiatives to improve and maintain ACCESS- organizational culture and ways to make ACCESS a great place to work
Design and implement employee development initiatives including training, mentorship, and career planning programs
Support ACCESS-wide continuous improvement processes, including facilitating Quality Improvement Steering Committee
Support organizational capacity building and evaluation and learning efforts through a human resources lens
Support leadership in developing organizational structures
Ensure that HR practices are established and function with an equity and inclusion lens while serving business priorities
Administer ACCESS performance management system including 60-day reviews, annual appraisals, and other performance initiatives
Coach and support supervisors on handling employee performance issues
Support Director of Human Resources on employee relations and performance issues and progressive discipline
Conduct stay and exit interviews with employees to understand employee experience and address any issues
Modernize and improve efficiency and effectiveness of HR systems
Think strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organization
Support the planning and execution of ACCESS events
Maintain compliance with various annual government reporting requirements
Maintain currency in employment and benefit laws and other HR related matters
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker-s Compensation
Advanced concepts, principles and practices of federal and state employment laws and practices
Skill in:
Excellent oral and written communication skills
Excellent interpersonal skills
Project management
Critical thinking and problem resolution
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Communicate effectively, both orally and in writing
Gather information, identify linkages and trends and apply findings to assignments
Interpret and apply policies and identify and recommend changes as appropriate
Partner with other functional areas to accomplish objectives
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
Attend to detail, while maintaining a -big picture- orientation
Organize and prioritize multiple tasks and meet deadlines
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships both within the organization and with external partners, specifically community partners
Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor-s degree
Master-s degree preferred
Required Disciplines:
Human Resources, Public Administration, Business Administration or related field
~and~
At least four years of experience in human resources and/or operations, preferably in a nonprofit setting, with experience leading recruiting, performance management, and employee engagement initiatives.
Any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
PHR or SHRM-CP preferred
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel up to 15%
Working Environment: Climate controlled office
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