The Lansing Board of Water & Light has an opening for an Application Support Specialist 4 with our Information Technology Department in Lansing, MI.
Starting Salary Range: $85,200 - $103,900
The IT Application Support Specialist will be the subject matter expert and support resource responsible for governance, implementation and support of SharePoint, Power Platform and Office 365 at the Lansing Board of Water and Light. This will include a broad mix of consulting with business customers to understand their current and future needs, designing a solution that will meet those needs, technical oversight of third parties contracted to do implementation, hands-on implementation, and hands-on support. It will be necessary to coordinate designs with the LBWL IT Architecture Team. The specialist will also be required to coordinate with the IT Product Specialist to effectively manage cost efficient license use.
Essential Functions:
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Assist Business Customers with articulating their needs and requirements in situations where SharePoint, Power Platform or Office 365 are the appropriate technical solutions.
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When an implementation will be completed by a third-party contractor, assist business customers with creating requests for proposals and other procurement documents with complete and accurate technical requirements and guidelines incorporated.
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Provide end-to-end root cause analysis and assistance for issues related to SharePoint, Power Platform and Office 365.
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Independently analyze, solve, and correct issues in real-time, providing problem resolution end-to-end for SharePoint, Power Platform, and Office 365. Complete level 3 tickets related to these systems only rarely requiring advanced vendor technical support.
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Design, develop, and maintain key SharePoint based sites, pages, libraries.
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Design, develop, and maintain Power Platform integration with SharePoint sites and pages.
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Working knowledge of Exchange Online, OneDrive, Teams, Apps for Enterprise, Azure features and functionalities including single sign-in (SSO), App registration, conditional access, and group based licensing.
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Actively monitor the health of system resources including conducting capacity planning for future budget years.
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Self-manage small discrete technical projects including limited requirements to delegate tasks to others or obtain assistance from others without management involvement.
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Independently author standards documents for use within the department, for use by third -party contractors, and for use by business customers.
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Create complete drafts of documents requiring minimal revision or editing for submission to Business Relationship Managers for use across the enterprise.
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Produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience.
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Self-prioritize most work with limited guidance from IT management.
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Execute a training plan as defined in annual performance evaluation process.
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Collaborate with the IT Technical Architecture Team to plan and execute the technical roadmap for SharePoint, Power Platform, and Office 365.
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Research and determine new technologies to be deployed to meet evolving needs at LBWL.
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Demonstrate a clear customer service/IT is a support organization mentality in all interactions.
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Actively engage in helping both peers and junior personnel raise the bar on their performance.
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Provide mentoring and training to less senior specialists in both technical and professional areas.
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Predictable and reliable attendance.
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Other duties as assigned by supervisor.
Why Should You Apply?
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Competitive salary, employee development, and opportunity for professional growth.
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Robust time off benefits including vacation, free choice, sick leave, and paid holidays.
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Comprehensive benefits package including medical, prescription, dental, life insurance, long-term disability, and employee assistance program
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Retirement programs including 401a (100% company paid up to 13% of base salary), 457 match up to $2,500 per year, retiree medical.
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Voluntary benefits including supplemental and dependent life insurance, vision, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, HOPE loan.
About BWL:
The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly owned utilities.
The Location:
Lansing, MI provides the opportunity to enjoy all seasons of fun and beauty. With the Grand River open for kayaking, lush golf courses, 17+ miles of trails for biking/hiking/running, Potter Park Zoo, and the sports, the arts and fine foods that comes from being near a major University, Michigan State University, there is a spot for everyone. The area is a short drive from Lake Michigan’s shoreline where there is views of natural beauty, boating, fishing, and windsurfing.
THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER
