New Hope Bay Assisted Living & Memory Care Community offers a wholesome living alternative for residents who are in need of constant care. New Hope Bay embraces the resident-directed care model, and aims to meet the physical, spiritual, social, emotional and intellectual needs of our residents. Our mission is to create a stimulating yet safe and comfortable environment for all in our home.
With 150 cumulative years of direct and indirect resident care experience, our owners have developed an assisted care community that offers residents a dignified and nurturing home experience.
Executive Director Salary: Negotiable
Summary of Duties
The Executive Director has the primary responsibility of leading all daily operating functions in a Home for the Aged Assisted Living and Memory Care Community, including profit and loss, and is responsible for the successful leadership and management of the community. He/She coordinates, plans, implements, monitors, directs, and evaluates all aspects of operations including supervision, support, and coaching of employees. The Executive Director also meets financial expectations, maintains high resident and family satisfaction, and ensures a quality, service/customer-oriented staff. In addition, she/he manages the community based on policies, procedures, and guidelines. The executive director is full knowledgeable of all state and federal regulations, guidelines, and reporting pertinent to the day-to-day operation of the community.
Essential Job Functions / Supervisory Responsibilities
- Oversee the efficient, safe, and effective day-to-day operations of the community and ensure that the community meets the expectations of its residents and the management company; implement the community’s policies, operations, programs, and services ensuring they contribute to the community’s mission; implement strategies for ongoing quality assurance and improvement efforts across all departments by monitoring for effectiveness including conducting resident surveys and making recommendations for improvement.
- Regular communication with community’s residents/families regarding community changes/updates; arbitrate complaints concerning residents and families that are unresolved at other levels; consider and evaluate suggestions from residents/families; explain lease/resident agreement and other legal forms to prospective new residents; develop and maintain an open relationship with residents through regular interaction and encourage and support residents with their involvement in the community.
- Ensure tracking of leads, lead follow up, completion of community entry paperwork and all State required information.
- Represent the community to various agencies and corporations and act as a spokesperson for the community; establish good working relationships and collaborative arrangement with community groups/organizations to help achieve the goals of the community.
- Manage the community’s fiscal year budget to ensure budgetary goals are met and adjust business practices as appropriate to improve outcome.
- Other duties as assigned.
Education and Job Requirements
- Demonstrated 10+ years successful operations experience relevant to independent, assisted or Alzheimer’s communities or related fields.
- College degree in Business Administration, Human Resource Administration, Gerontology, or other course of study that relates to service to the elderly, preferred.
- Meet Michigan Home for the Aged Administrator’s license / certification requirements.
- Previous management experience including hiring, coaching, performance management, etc.
- Demonstrated success in managing operating expenses.
- Ability to work weekends, evenings, and flexible hours
Skill Requirements
- Knowledge of leadership skills, equal opportunity programs, employee development and performance management skills; understand confidentiality of employee and resident information regarding HIPPA compliance; willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining operational effectiveness and efficiency; responsiveness to issues and concerns when they arise; ability to solve problems/conflicts effectively in a calm, sensitive manner; ability to work as a team leader, maintaining a positive attitude and possessing good leadership and impersonal skills.
- Knowledge of organizational structure, workflow, policies, and procedures of the community including an understanding of the community’s mission statement and goals.
- Understand ethical behavior and business practices and ensure that the behavior of self and others is consistent with these standards and aligns with the values of the management company; conscientious with the ability to be honest, dependable, and exhibit integrity in work performance and operations.
- Strong written and oral communication skills to ensure effective communication; adept at developing relationships; empathetic communication; communicate persuasively in positive and/or negative situations; listen and obtain clarification when needed and respond to questions.
- Satisfy references, background check, drug screen, pre-employment physical and current PPD for tuberculosis.
Full job description avaliable upon request from employer.
