Essential Responsibilities:
Operational Responsibilities:
- Protect the interests of the company and profitability; grow the business
- Ensure that all company policies are maintained, current and up to date
- Must work 45-55 hours per week.
- Spend time on site 5 to 7 days a week
- Lead weekly meetings with Assistant Site Leaders that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
- Provide specialized leadership, training, and support to every Assistant Site Leader, Shift Leader, Site Specialist, and Team Member.
- Communicate daily with every Assistant Site Leader either in person, by phone, or Teams.
- Accurately track and handle invoices for payment and record invoices in the Management App.
- Ensure that all personnel-related paperwork is kept locked, current, and compliant
- Professionally interview and hire the best candidates
- Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.
- Keep team members on task with clear, written, and measurable goals
- Properly handle disciplinary and human resources issues.
- Work with each team member to identify and develop Shift Leaders for future consideration as Site Leaders
- Ensure a safe, secure, clean, and well-maintained business operation.
- Create and complete a monthly site inspection form.
- Investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations.
- Perform all POS and computer related systems tasks
- Drive for Top Level KPI’s within the franchise community
- Be an Ambassador for our Unlimited Club
- Hold Site to Franchise Standard of Operations Guide
- Take the leading role as the “face of the company.”
- Any additional tasks that pertain to benefitting the company and taking care of the guests.
Training Responsibilities:
- Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
- Lead new team members and franchisees through the PAC book.
- Instruct new team members on awareness and safety procedures.
- Train Assistant Site Leader and franchisee’s on the following items
- How to run a shift.
- How to make a schedule
- How to handle and warranty request report
- How to handle issues with team members and write ups.
- Teach Assistant Site Leader Shift Leader and franchisee’s how to make and manage hourly position board.
Required Education and Experience
- 2-4 Years Managerial Experience
- Proven experience in a successful guest service role
- Exceptional verbal and communication skills
- Must be able to problem solve and multi-task
- High school diploma or GED.
Preferred Education and Experience
- 2 Years Training Experience
Supervisory Responsibility
This position supervises all team members at their retail site location.
Work Environment
This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.
While performing the duties of this job, the team member must be able to:
- Able to work in a fast pace environment
- Able to move about inside the office to access file cabinets and office machinery, etc.
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30 pounds.
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Excellent Benefits We Offer:
- Priority Health Medical?
- Dental
- VSP Vision
- Vacation, Holidays and PTO
- 401K with Company Match
- Employer Paid Short-Term Disability and Basic Life Insurance
- Accident and Voluntary Life Insurance
- Long-Term Disability
