Position Summary:
We have a great training program to equip our Fully Remote Customer Service Representatives (CSR) so they are fully prepared to provide support to our customers over the telephone and assist them in processing home warranty claims. This position primarily involves customer support over the telephone from the convenience of your home. CSRs use the telephone, computer, and copy and fax machine on a routine basis.
If you are looking for a long-term career with excellent benefits and opportunities, plus a company that cares about its people—this is it!
Why APHW?
- An amazing work culture based on Christian values
- Team members guided by the Golden Rule
- Career path to opportunity with a growing company
- No outbound cold-calling, sales, debt collections, or telemarketing calls
- Extensive paid virtual training program that is our recipe for success
- Live trainer with small class sizes
- A rewarding Employee Referral Program
- Regular Employee Appreciation events
Organizational:
- Adheres to the organization’s mission, vision, and values
- Adheres to the organization’s code of ethics and code of conduct
- Adheres to the organization’s policies regarding time and attendance
- Complies with accepted dress code and maintains a professional image
- Demonstrates reliability and trustworthiness
- Manages time and other resources to meet established goals within the agreed upon time frames
- Demonstrates flexibility in the acceptance and completion of work assignments
- Participates in performance improvement plans as requested
JOIN OUR APHW FAMILY TODAY
Key Information about this position:
Job Title: Fully Remote Customer Service Representative (CSR)
Working time: Full Time
Job Level: Entry Level with excellent opportunities for pay increases and promotions.
Wage: Starting at $14.00 per hr.
Job Type: Inbound Contact Center
Paid Training Hours: Customized schedule (M-F for 8 weeks)
After Training-HOURS OF WORK: 1:00 p.m. – 12:00 a.m. (Varying shifts-Will be 8 hr. shifts.) (Must have open availability.)
- 1:00 p.m. - 10:00 p.m.
- 2:00 p.m. - 11:00 p.m.
- 3:00 p.m. - 12:00 a.m.
Benefits for full-time employees:
- Medical/Vision/Dental
- Paid Time Off Up to 5 Weeks
- Paid Holidays (64 hours of holiday pay per year)
- 401k Retirement Benefits, Life Insurance, and MetLife
Qualifications:
- High school diploma or equivalent (required)
- Must have internet speed of at least 50/100 MB/s
- Must have a direct internet connection to your home or the home from which you will work
- Computer literacy
- Strong telephone skills
- Good written and verbal communication skills
- Self-motivated with strong work ethic, integrity, and values
- Excellent Trouble shooting and Problem-Solving skills
- Experience with Microsoft Word, Excel, PowerPoint & Outlook
- Required background check and drug screen for illegal drugs
Remote Work Additional Qualifications:
- Choose a dedicated, quiet, and distraction-free working space, preferably a room with a door to limit interruptions, noise, and distractions
- Make sure background in workspace is presentable for video conferencing
- Dedicate your full attention to your job duties during work hours
- Be dressed, groomed and presentable for video meetings every day as if you were going into the corporate office
- Ensure you scheduled overlap with those of you team members for as long as is necessary to complete your job duties effectively
- Adhere to all meal, break and attendance schedule agreed upon with your manager and in compliance with state law
- Monitor email daily for reminders, process updates, company information, etc.
- Utilize Teams for video calls, chats, sharing files and other activities as directed
APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.
We are honored and excited to announce that our customer service training program has received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide! Discover what this accreditation means to us—and what it could mean to you.
