MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D. Minimum two years post secondary
courses in computer systems and software preferred.
Experience: Previous telephone operator or related work experience. Minimum 5
years of related computer systems experience.
Knowledge: Must be knowledgeable of good telephone etiquette. Must be
knowledgeable of a variety of basic computer system applications.
Must have operating knowledge of office equipment including, but
not limited to; copy, fax, personal computer, printers and ten key
adding machines.
Skills and Abilities: Must have excellent communication and customer service skills.
Must be able to speak in a clear, concise, mature, and professional
voice. Must be able to multi-task, prioritize and work effectively under
pressure. Must be able to work independently and in a team
environment. Must be able to handle irate, irrational and frustrated
callers in a calm and positive manner by using good customer
service techniques, communicating professionally under all
circumstances at all times. Must be able to remain steady and act
quickly in emergency situations and have the ability to handle stress
effectively. Must be able to work independently without supervision.
Must be able to handle periods of high and low volumes of calls and
reservations. Must be willing to learn and adapt to new software and
equipment as it is incorporated into the department. Must be able to
work any day, any shift, holidays and weekends.
