Job Summary:
WHO ARE YOU?
Do you enjoy live music? Do you have a passion for helping people? Then you're in luck! We are building a team of like-minded individuals to assist our fans in having the best experience possible at our event.
WHO ARE WE?
We are Country Nation, the country music festival division of Live Nation. In the last 10
years, the Country Nation team has produced numerous world class country music
festivals annually throughout the United States.
THE ROLE:
The Aware Roamers
Faster Horses is looking for Roaming Guest Service team members to assist with a variety of needs during the event weekend.
This Roaming team members will report to The Supervisor
This is an hourly position and will have shifts running 24 hours per day.
RESPONSIBILITIES
All available roamers welcome attendees at camping checkpoints and at gates to the festival to make everyone aware of their presence and purpose during the weekend's activities
Distribute helpful materials to Campground Ambassadors and to fans
Model our fan expectations and code of conduct whenever you are able
Operate a two-way radio and communicate effectively on the radio
Listen attentively to the radio and respond quickly when appropriate
Responsibly operate carts on and around the festival site
Assist individuals who are in need of help
Become familiar with information provided by the event, including by not limited to the map, the app, lost and found operation, medical and security protocols, etc.
Understand evacuation procedures
Participate in staff trainings and tours prior to the event weekend
QUALIFICATIONS
Customer service-related work experience is preferred
Experience communicating on two-way radios is preferred
Ability to work under pressure in stressful environments is required
Effectively communicate with members of all departments and entities on site
Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant
Must be able to stand on your feet for up to eight hours at a time and walk long distances
Adaptive in fast-paced environments
Must be an active problem solver
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates and experience weather
Must be willing to staff camp
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation strongly supports equal employment opportunity for all applicants
regardless of race, color, religion, sex, gender identity, pregnancy, national origin,
ancestry, citizenship, age, marital status, physical disability, mental disability, medical
condition, sexual orientation, genetic information, or any other characteristic protected
by state or federal law.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
